Laserfiche WebLink
CORPORATE <br />Define what “patient experience” and “success” means to Aspire to improve service delivery <br />and attract medical staff, employees, and referrals (Q1) <br />Address Facility Maintenance Issues; Consider patient flow; Evaluate workplace environment; <br />Refresh exterior and interior of building to provide a less clinical and more patient-centric <br />experience with enhanced landscaping, new paint, colorful walls, murals, and local artwork; <br />“De-clutter” staff workspaces that have patient access; Involve patients and family members in <br />designing and improving care delivery; work with board to determine areas of success: heads- <br />in-beds, positive reviews, tenured staff, medical certifications, internal promotions, etc. Measure <br />the patient experience, dig deep into the results, and share with staff; In addition to traditional, <br />formal patient satisfaction surveys, track down “in the moment” experiences of patients so bad <br />experiences can be quickly corrected. <br />STRATEGY <br />TACTICS