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14 | IA INTERIOR ARCHITECTS PROPOSED APPROACH Based on our knowledge of the City of Sunny Isles Beach, we propose a team structure that provides a single point of contact, account project manager, Isis Fumero, based in our Miami, FL office who will coordinate with IA’s Miami core team and firm-wide experts as required. The core team, consisting of an account project designer, Gisselle Amador, and account technical director and code over- sight, George de la Hoz, will drive overall strategic imple- mentation, design and technical quality control, delivery, and cost containment for each of the City of Sunny Isles Beach’s projects. The core team will utilize Miami’s 20 staff members for design and technical support as required for each project. While we have fully planned to round out each project’s needs based on the resources of IA’s Miami office, as a national and global firm we also have the capacity to provide further backup from other locations should such a requirement arise. In addition to the gathering of information pertinent to each project, the core team will maintain standards for processes, technology, construction, furniture, and fin- ishes, and develop overall design solutions. With constant updates through our web-based project management sys- tem, including project schedule and budget tracking sup- porting project cost containment initiatives, this core team remains constant through all City of Sunny Isles Beach ini- tiatives and will become experts for speed-to-market solu- tions. They will, in turn, ensure that each assigned sup- port staff is also trained on the City of Sunny Isles Beach standards. Working continuously with the rest of the team, the Principal- in-Charge, Marlene M. Liriano, will provide oversight on strategic account management, ensuring IA’s capabilities are balanced and efficient and providing effective rela- tionship management. This structure enables the account manager and Principal-in-Charge to stay informed and updated on all project activity, who will then provide a report, including key takeaways and continuous improve- ment innovations, back to the core team and the City of Sunny Isles Beach. This reporting will provide a framework to support a dialogue about continuous improvement to the management, delivery and standards associated with this contract. This approach ensures all City of Sunny Isles Beach proj- ects will be staffed with individuals who are trained in the standards and requirements of City of Sunny Isles Beach, with the core account team holding ultimate accountability and continuity. This model allows IA to manage the day- to-day ebbs and flows of workload from any particular account, balanced with overall account insight and local market, code, and expertise. PROJECT APPROACH & UNDERSTANDING