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Product Code (PC): A unique identifier, assigned to product types (e.g. maintenance, tires, etc.) within a <br />Fleet management system. <br />Program Administrator(s): Refers to Participating Entity, Purchasing Entity, or Statewide Program <br />Administrators. <br />Program Administrator Overrides: A transaction that has been pushed through by a Program <br />Administrator. <br />Prompt Payment Incentive: Rebate or Incentive earned by a Purchasing Entity based on their average <br />speed of pay/file turn days. <br />Purchasing Entity: Any eligible organization executing a Card User Agreement as allowed by a <br />Participating Addendum under the Master Agreement. <br />Quarter: Three (3) month period based on the yearly calendar as follows: <br />Quarter 1(Q1) —January, February & March <br />Quarter 2 (Q2) — April, May & June <br />Quarter 3 (Q3), July, August, September <br />Quarter 4(Q4) — October, November & December. <br />Quarterly Non -Standard Volume: Total Non -Standard Volume sales for a Quarter. <br />Quarterly Non -Standard Volume Incentive: Rebate or Incentive Share earned by a Purchasing Entity <br />based on their Non -Standard Volume sales for a Quarter. <br />Quarterly Standard Volume: Standard Volume sales for a Quarter. <br />Quarterly Standard Volume Incentive: Rebate or Incentive Share earned by a Purchasing Entity based on <br />their Quarterly Standard Volume. <br />Quarterly Total Volume: Total quarterly volume spend by all Purchasing Entities for all card liability <br />products in a Quarter. <br />Relationship Manager: Employee of the Contractor assigned to a Participating State or Purchasing Entity <br />to provide day-to-day assistance with regard to program card maintenance. <br />Reduced Interchange Rate: A lower interchange rate for processing Commercial Card transactions. <br />Standard Volume: All transactions, less Non -Standard Volume, fees, cash advances, convenience checks, <br />Fraud, chargebacks and net of Write -Off Adjustments. <br />Statement/Invoice: Document reflecting account details for the billing period including debits, credits, <br />transaction detail and balance due. <br />Statewide Program Administrator: Employee of the Participating State who administers the State's <br />Purchase Card and or Fleet Card Program(s) <br />Transaction: Exchange between cardholder and merchant, payment for goods and/or services. <br />MASTER AGREEMENT No. 00819 - FLEET CARD SERVICES PAGE 71 OF 138 <br />