Reso 2021-3185 - Laserfiche WebLink

Home Browse Search

verify additional information. WEX always works to resolve any owed credits as quickly as possible. Once the credit is confirmed to be owed to the customer, it is posted to the account and it will be reflected as a credit on the next invoice in the billing cycle. Should the customer require payment for the credit, WEX will process the credit for payment which typically takes 3-5 business days. 2.30 Foreign Transaction Fee For US -based WEX card programs, the WEX system recognizes an assigned originating site ID and/or country code, provided to WEX by the merchant, for the corresponding country of origin of a transaction. For example, if an agency transacted in Canada, WEX would receive the transactional data that would include a site ID, country code or similar identifying code, provided to WEX by the merchant, for the site. The WEX system would then compare that transaction's location against the merchant location's country of origin, in this case being Canada. The check in the WEX system is also tied to the currency. For US -based WEX card programs, the currency is based in US Dollars. If a transaction comes through in Canadian Dollars, the WEX system would flag that transaction and assess the associated Foreign Transaction Fee. Foreign Transaction Fees are denoted in WEX reporting to reflect the appropriate amount invoiced to a customer, versus what may show on a customer's point of sale receipt from a merchant. 2.31 System must be able to route transactions through approval/workflow path as established by the Program Administrator. WEXOnline° provides the ability to route transactions through an approval workflow path. The user roles required for this functionality and the process flow is outlined below. An eligible approver is a User within a hierarchy who • has the Approve Transactions permission • has opted in to receive approval emails • is an active online user • a Fleet Manager/Program Administrator. A Fleet Manager will have all of the Manage Transactions features and functionality including the Approve Transactions permission • or, have a Custom Role that includes the Approve Transactions permission only. For those responsible for reviewing transactions: These users will have Manage Transactions without the Approve Transactions permission. They: • can filter transactions • can view transactions • can change transaction status as follows: - None -> Follow Up - None 4 Reviewed - Follow Up 4 None - Follow Up-> Reviewed - Reviewed -> None - Reviewed 4 Follow Up - will have all other existing manage transaction functionality (including upload receipt, MASTER AGREEMENT No. 00819 - FLEET CARD SERVICES PAGE 77 OF 138