Reso 2021-3185 - Laserfiche WebLink

Home Browse Search

11.2 Each Participating State reserves the right to change the card design during this contract, and if doing so, will provide the artwork needed to make changes. 11.3 Contractor must be able to deliver cards overnight when requested by the Purchasing Entity. 11.4 Customization options to the front side of the card will include verbiage and/or logo or graphic and embossing including but not limited to: • Participating State • Purchasing Entity • Program/Department Name • Cardholder Name • Picture/Logo • Phrase (i.e. "FOR OFFICIAL USE ONLY") • Embossing Line, ALPH OR NUMERIC VERBIAGE • Contractor supplied options Card embossing, production, and distribution process. WEX is able to meet the above requirements as stated. Our embossing capabilities and card design enable customers to customize the information that is imprinted and printed on the cards. There are two lines for embossing. The first line is usually designated for the account name, while the second line can be used to identify the associated equipment or driver. Each line will accommodate up to 24 characters. The account number, card number, product restriction (such as "Fuel Only"), and expiration dates are printed on the front of the card. Embedded in the card's magnetic strip are the card number, expiration date, prompt, and restrictions, if any. The WEX Fleet Card is a standard -size plastic charge card with an encoded magnetic strip on the back. The strip is encoded with the account and card information which, when read at the point of sale, is married in our systems with Level III data obtained during the transaction. Although we use the highest grade plastic that is rated for longer periods of use, our standard term for card expiration is three years. WEX uses a three-year active period for our cards due to the wear and tear on the magnetic strip that requires a card to be replaced for optimum performance. WEX ships new cards 45 days prior to expiration to ensure that your drivers will never be without an active card. On request WEX can renew cards earlier than the standard 45 day prior to expiration to allow the fleet more time to swap out cards. Some competitors offer longer card terms on equally rated card stock prior to replacement. We prefer to replace cards before they become problematic for your drivers and detrimental to the efficiency of your fleet operations. WEX will process requests for replacement cards for lost, damaged, or stolen cards within one business day. If notification is received by 3:30 p.m. Eastern Time, you can have cards sent that day. You can use your own shipping account number or be charged a fee to cover the shipping costs. If a WEX card is lost or stolen, it should be reported immediately to our Customer Service Department by calling the toll -free number. The Customer Service Department is available 24 hours a day, 365 days a year. The fleet can also notify WEX of the loss, theft, or unauthorized use of any card or account through WEXOnline°. Subject to any limitations imposed by applicable law, the fleet will be liable to WEX for all unauthorized use of a card until you notify us of such use. MASTER AGREEMENT No. 00819 - FLEET CARD SERVICES PAGE 125 OF 138