Reso 2021-3185 - Laserfiche WebLink

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8. Upon conclusion of the investigation, the Contractor will communicate the outcome of the investigation to the Purchasing Entity. If a credit for a disputed transaction is warranted, it will be applied against the current billing period. *Disputes of W EXPayTm transactions are subject to the MasterCard dispute process. Online Dispute Process Provisioned users can use WEXOnline° to request ticket copies, initiate a transaction dispute on a single or multiple transaction(s), and maintain visibility until resolution. Current rules about what types of transactions cannot be disputed (e.g., private site, transactions, aviation transactions, island card reader, etc.) still apply. Onscreen instructional text and error messaging will be displayed if a transaction doesn't meet the dispute criteria. Fraud -related dispute requests can be initiated within WEXOnline°, but due to their urgent nature, these disputes are immediately routed to the WEX Fraud Department for analysis and review. Given their sensitive disposition and circumstance, information about fraud -related disputes, including their status, will not appear in WEXOnline°, and instead will follow existing communication channels. WEXPayT"" transactions cannot be disputed online and must follow the existing process. Onscreen error messagingWEXPayT"° transactions cannot be disputed online and must follow the existing process. Onscreen error messaging with a hyperlink to the dispute form will appear if this type of transaction is selected. 17. CARD ACCEPTANCE 17.1 Card acceptance is critical to state business and is a scored element of this Competitive Solicitation. The WEX Fleet Card offers acceptance in all 50 states, at more than 95% of U.S. retail fueling locations, all of which provide Level III data. The card is accepted by all major oil companies and fuel retailers, as well as independent merchants, in urban, rural, and remote locations. The WEX Fleet Card is also accepted at approximately 4,500 locations in Canada. Although the number of accepting locations fluctuates due to gas and service stations opening and closing, the WEX card is currently accepted at more than 132,000 retail locations. Of these, approximately 120,000 offer fuel or both fuel and service; approximately 32,000 offer service or both fuel and service. WEX Fleet DriverDash, our free mobile fuel payments platform, is now accepted at more than 25,000 US fueling locations, with frequent new acceptance announcements. DriverDash is an industry -first, fleet fuel card mobile payments application. WEX Fleet DriverDash sets the fundamental framework and acceptance for how future payments will be made, including by the vehicle itself. As connected car technology grows and becomes more accessible, the need for these type of mobile payments applications and interfaces will continue to grow. Mobile payments are safer, more secure, and provide a greater level of flexibility and accuracy for what can be prompted for at the time of purchase. WEX is always increasing its acceptance coverage for fuel, marina and service locations. Because we currently have acceptance at more than 95% of all U.S. fuel sites, our merchant acquisition strategy is driven by the needs of our fleet customers requiring service in remote areas or acceptance outside of domestic coverage. If a fleet customer identifies specific fueling needs, WEX will work toward signing any needed location MASTER AGREEMENT No. 00819 — FLEET CARD SERVICES PAGE 137 OF 138