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CUSTOMER REFERENCE FORM <br />Escot Bus Lines <br />REFERENCE: CONTACT INFORMATION <br />COMPANY NAME: City of Orlando <br />COMPANY ADDRESS: 1920 N. Forest Avenue <br />CONTACT PERSON: Tracy Micciche <br />EMAIL ADDRESS: tracy.micciche@orlando.gov <br />PHONE NUMBER: 407.246.3622 <br />PLEASE COMPLETE THE FOLLOWING SECTION AND RATE EACH FACTOR WITH 5 BEING EXCELLENT <br />AND 1 BEING UNSATISFACTORY <br />Approximate number of years using Vendor’s <br />service: <br />Date of last service provided: <br />4 years <br />February 14, 2020 <br />ADDITIONAL COMMENTS: <br />We have had excellent customer service and will continue to use Escot Bus Service for the future. <br />Would you use this Vendor again? <br />Name of person completing this form: <br />_X_Yes No <br />Tracy Micciche <br />Title: Events & Marketing <br />FACTORS/RATINGS 5 4 3 2 1 NIA <br />Safety & Maintenance of Vehicles X <br />Cleanliness of Vehicles X <br />Vendor is on time for scheduled pick-ups X <br />Vendor's response to problems such as <br />emergencies/breakdowns X <br />Overall satisfaction with Vendors' services X <br />City of Sunny Isles Beach <br />ITN 21-03-02 <br /> 21 Escot Bus Lines, LLC <br />escotbuslines.com