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47QSMD20R0001 Refresh: 0009 Section I A. Instructions to Offerors performed by predecessor companies or key personnel. The Past Performance Questionnaires must be completed in their entirety by the offeror's relevant customer references prior to proposal submission. If a customer reference will only complete a PPQ at the request of an FSS Contracting Officer (CO), the offeror can upload a letter instead of a completed PPQ which states the relevant customer reference will provide a completed PPQ when requested by the FSS CO. If the offeror fails to upload either the completed Past Performance Questionnaires or the aforementioned letter with its proposal in eOffer, the proposal may be rejected. A relevant customer reference must either complete the Past Performance Questionnaire template published on the MAS Roadmap Site or address all of the evaluation areas outlined in the template in a format of their own choosing. Offerors are advised that GSA may contact a customer reference to discuss information provided by a customer reference in a Past Performance Questionnaire. *The requirement to provide Past Performance Information does not apply to contractors that have an active FSS program contract under this Schedule and meet the criteria for submitting a streamlined offer, see (e) 1-3. iii. Applicable to both product and service offers. Factor Three - Quality Control: The offeror must provide a Quality Control narrative that addresses the information below. The offeror must provide a single narrative for this factor, regardless of the number of products/services offered. Note that this narrative must be completed directly through the eOffer application by responding to the eOffer prompts; separate attachments addressing Quality Control will not be considered. (A) A description of internal review procedures that facilitate high -quality standards, (B) Identification of individuals responsible for ensuring quality control, (C) Whether or not subcontractors are used and, if so, the quality control measures used to ensure acceptable subcontractor performance, (D) How potential problem areas and solutions are handled, (E) The procedures for ensuring quality performance when meeting urgent requirements, (F) How quality control will be managed when completing multiple projects for multiple agencies simultaneously. iv Applicable to service offers. Factor Four — Relevant Project Experience: The offerors must submit a narrative demonstrating relevant project experience by responding to the Relevant Project Experience prompts in eOffer. A narrative is required for each proposed services SIN when proposing services and must include the following: (A) A description of one (1) relevant project, not to exceed four (4) pages per project. Each description must clearly indicate the SIN to which it applies, and identify the specific services being proposed under that SIN. The projects must either have been completed within the last two years or be ongoing. For ongoing contracts with a base year and option years, at a minimum, the base year must have been completed; for multi -year task orders, at a minimum, the first year must have been completed. Note: Specific services may have additional requirements under Factor Four. Offerors must also refer to NAICS or category specific instructions, for additional Factor Four requirements. The project description must also address the following elements: (1) Detailed description of SIN relevant work performed and results achieved (2) Methodology, tools, and/or processes utilized in performing the work Page: 9 of 141