Reso 2022-3340 - Laserfiche WebLink

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Firm Qualifications (25 Points) This section of the proposal should establish the ability of Proposer to satisfactorily perform the required work by reasons of: experience in performing work of a similar nature; demonstrated competence in the services to be provided; strength and stability of the firm; staffing capability; work load; record of meeting schedules on similar projects; and supportive client references. Proposer should: Bid Number: RFP 2021-03 Vendor Name: Bettoli Trading C 596 Response:* Provide a brief profile of the firm, including the types of services Bettoli Trading Corp. D/B/A Bettoli Vending was established November 21st 2000 in offered; the year founded; form of the organization (corporation, the state of Florida. It was created by the acquisition of a small vending company partnership, sole proprietorship); number, size and location of with 350 active machines. After an intensive analysis, education within the industry offices; and number of employees. and mastering the technological advances of the industry, we started our significant growth in 2007. Today we have over 1800 active machines, growing over 350% in less than 10 years. Our growth has not been coincidental. It was the result of a perfect mix of proper operation, implementation of proven technologies, education to our staff and dedication to our clients, Our staff is trained by strict industry standards. Provide a general description of the firm's financial condition and Even after Experiencing COVID-19 and the financial difficulties this has brought to identify any conditions (e.g., bankruptcy, pending litigation, planned all the companies in our field, we have been able to sustain our operations and office closures, impending merger) that may impede Proposer's maintain a positive standing with all our suppliers and service providers. You may ability to complete the project. check our DNB credit and welcome any comparison against competitors. We are currently under litigation for an auto -negligence claim for which it does not exceed our limits. Describe the firm's experience in performing work of a similar As the industry progresses, we have always kept up with proven technologies that nature to that solicited in this competitive solicitation, and highlight gives benefits to our clients and customers. Recently, we have integrated immediate the participation in such work by the key personnel proposed for customer service communication by integrating mobile app pages into our forms of assignment to this project. State history of the firm, in terms of communication. this form has been welcomed primarily by our young customers, length of existence, types of services provided, etc. Identify the whom also have put stress into the healthier product lineups. technical details that make the firm uniquely qualified for this work. Identify brand names, the nutritional health standards of products based on healthy vending guidelines, and the quality of goods to The technology has also been our best allied on beating the stigma of be sold. accountability in this industry. Being able to show such level of data is key on ensuring money is accounted properly. The technology continues to advance. Currently we have reached a level in which most problems are electronically reported by the machine directly to us without human intervention. See report below. This technology has placed us at the forefront of customer service performance. Increasing customer satisfaction and increasing equipment reliability. For the past 15 years we have been using GPS tracking technology. This has helped us maximize our response time and efficiencies. As well confirm site visits if in doubt. For the past 10 years we have integrated technology further by providing our staff with smartphones able to provide video conference. This has reduced our response time to service calls significantly. Many times, the closest staff to a machine is not the service technician. However, with video conference the route staff can quickly show what the problem is providing us the ability to speed up the response. Either by allowing the office to know if a not common part might be needed or simply by informing the staff in front of the machine what to do to place the machine back in operation, many times reducing the service call to just minutes from the reported time. We have used most brands and have tested most models available. We are willing to work with the City if a specific brand/model is necessary. On the next few pages, you will see catalogs corresponding to many of these models. Our plan is to implement 100% ADA compliant equipment. With 100% 4in1+ Credit Card acceptors in all machines, the 4in1+ is a device able to accept multiple forms of payments such as, credit card, mobile payments (apple pay, Android pay, etc.), RFID Credit Cards and allows us to combine it with the bill acceptor which can be program to accept up to $20 bills. For snack machines: Our preference is to use the state of the art, Crane Merchant Media. In both models (4 columns wide and 6 columns wide), We have used these machines successfully. We always inspect and test all models of machines available in the NAMA ONE SHOW, where the top 10 vending machine manufacturers are present, and we are happy to discuss any ideas the city may have. For the ice-cream machines: our plan is to use the Leader in the industry of Ice cream vending, Fastcorp with its robotic arm delivery system. Bid Number: RFP 2021-03 Vendor Name: Bettoli Trading C 596