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�"Y or SOO r'r- <br />• Include audited financial statement including balance sheet for the most recent <br />Fiscal year or provide sufficient information to indicate the financial stability of the <br />vendor, including reference from the vendor's current financial institution. <br />4. STAFFING <br />a. Identify the proposed General Manager or Coordinator for the services contemplated in <br />this proposal. This would be the City's primary point of contact for the services. List the <br />individual's credentials, prior experience promoting and managing similar event centers, <br />and provide a detailed resume for the individual. <br />b. Provide a description of the team structure that would be used to provide the Services. <br />Describe each staff member's credentials and qualifications. List all previous and current <br />assignments similar to those in this RFP which have been satisfactorily completed or are <br />currently ongoing by the proposer. <br />c. Provide a list of preferred vendors. <br />d. Discuss the availability of adequate personnel to perform these services and describe <br />the proposer's equipment and facilities, if any. <br />e. Describe and document the extent of repeat business the proposer has achieved. <br />f. Provide any other information that may be helpful in demonstrating competency to <br />provide the requested services. <br />5. APPROACH / METHODOLOGY <br />Proposed plan shall be in a format of a scope of work that can be incorporated into the <br />Services Agreement at the City's option: <br />• Detailed hours of operation, procedures for controls over money, staffing, <br />marketing, etc. <br />• Services offered. <br />• Customer Service Standards: <br />o Responsiveness to the public requests <br />o Ability to provide a tour to prospective clients <br />o Conflict resolution <br />• Standard Operating procedures for: <br />o Day of event management <br />o Load and unloading of equipment, materials, and supplies <br />o Set up and take down, including after event clean up <br />• Discuss the proposer's approach to meet City Events and Revenue/Expense <br />goals, as well as meet changing needs in a flexible and effective manner. <br />• If the proposer elects to provide a phased -in approach to these goals, the time <br />City of Sunny Isles Beach I Request for Proposal No. 22-03-01 <br />