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-Coaching teller associates to high performance levels. <br />-Coach and train the teller team to process transactions accurately, efficiently, and in <br />accordance with established policies and procedures. <br />-Approves checks for payment. <br />-Adjusts customer complaints. <br />-Assigns duties and work schedules to workers to ensure efficient functioning of department. <br />-Provide input to Assistant Banking Center Manager on teller recruiting and performance. <br />-Provides the same duties as the teller in addition to handling compliance of audit <br />operations, including branch control binder. <br />-Handling large merchant deposit, processed ATM cash deposits, while maintaining my cash <br />drawer limits, and accurately balancing daily. <br />-Cross-sell additional products that may meet the customer's needs, while providing excellent <br />customer service. <br />Job Duties and Tasks for: "Customer Service Rein" <br />-Answer inquiries regarding checking and savings accounts and other bank related products. <br />-Attempt to resolve issues and problems with customer's accounts. <br />-Initiate and open new bank accounts. <br />-Explain and advice on and promote bank products and services to customers. <br />-Responsible for bringing in new customers <br />-Interact with local chambers of commerce, development agencies, solicitors, accountants etc <br />-Identify bank customers, validate and cash checks. <br />-Perform specialized tasks such as preparing cashier's checks, personal money orders, <br />issuing traveler's checks and exchanging foreign currency <br />-Perform services for customers such as ordering bank cards and checks. <br />-Record all transactions promptly, accurately and in compliance with bank procedures. <br />-Analyze applicants' financial status, credit, and property evaluations to determine <br />feasibility of granting loans. <br />1998-2003 Ramos Masters Collection Miami, FL <br />Administrative Assistant <br />-Assume receptionist duties, greet public and refer them to appropriate staff members, answer <br />phone, route calls, and take messages. <br />-Assist staff with administrative duties as requested. <br />-Cooperate in the maintenance and/or modification of agency data collection system. <br />-Oversee database management for quality assurance. <br />-Provide training to staff on database encoding. <br />-Maintain accurate daily accounting of fees, donations and other revenue. <br />-Assist with completion of necessary statistical reports as requested. <br />