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Taalrna L. Duputs
<br />305.331.1673 . Miramar, FL 33027
<br />tab dupuis hotmail.com . https://www.linkedin.com/in /tabatha-dupuis-52808546
<br />PRINT PRODUCTIoN MANAGER. MARKETING MANAGEMENT. AccoUNT AND CLIENT MANAGEMENT
<br />PRoFESSIoNAL SUMMARY
<br />With over 20+ years of career experience in print production, accomplished business development and marketing
<br />professional with deep experience in building valuable relationships. Possess unique knack of earning trust by being a
<br />great listener, understanding what hasn't been said, asking for validation with restatement of work to be performed.
<br />Migrated quickly with print production updates to full adaptation of new technologies including ASl, substrates other than
<br />paper, to adding enhancements to inks, plus many more. Skilled in exceeding client goals for engagement, retention, and
<br />monetization and creating new markets. Sophisticated communicator with impeccable interpersonal acumen and strong
<br />ability to inspire, influence, and liaise effectively with clients at every level while delivering the ultimate customer service
<br />experience. Effective and resourceful team leader with strong communication skills and the ability to translate across to
<br />the customer, organizational, and cultural barriers.
<br />PRoFESSIoNAL ExPERIENcE
<br />NexPub Printing, lnc., Miramar, Florida 2015 - present
<br />Print Production SpecialisUMarketing ManagemenuAccount and Client Management, VP of Sales reporting to
<br />President and Vice President
<br />lnvited to return to bring a level of sophistication to drive increased revenues. Delivers consultative marketing strategies,
<br />working closely with medium to large size businesses and corporations in many industries to smoothly manage crealive
<br />print production for special events, direct mail, promotion offers using state-of-the art offset presses and digital printers.
<br />Manage and exceed client expectations by unwavering client service attention in a highly competitive indultry. Hands-on
<br />and great relations with the entire print production and operations department to achieve on-time delivery of client work,
<br />troubleshooting and resolving unexcepted challenges with ease. strong organizational skills. Responsible for 80% of existing client revenues by providing new quotes, working on new projects and producing
<br />repeat work, assist in maintaining and understanding all inventoried items on warehouse floor, making sure inveitory
<br />was allocated properly for warehouse utility and stored within company database
<br />' Business development through cold calling, meeting clients in person, and through other networking events, honing
<br />existing client partnerships by maintaining constant contact with key individuals
<br />' Maximize profits by determining which print methodology (digital or offset) creates best client outcome, offering most
<br />efficient technique for best bindrng methods, quality control slandards, fulhllment, managing better substrates
<br />' Supervising client files are quality checked prior to print production to avert unexpecteo upiharges or to provide
<br />alternatives for additional fees. Asslst in delivering 1 '10% complete satisfaction, using quality control standardso 200% increase YOY from city municipalities in spite of extraordinarily high client expectations and turnaround times. Co-leader on interviewing vendors for new MIS platform
<br />Premier Printing Solutions, lnc., Miami / pembroke pines, FL
<br />Production Operations Manager, reporting to president and Vice president 2010 - 2015
<br />Managed large clients' business requested for print production while managing the entire production department with 1semployees. Managed business development bymeeting with new clients ano ietained clients to achieve high satisfactionwith print production. Ultimately responsible for Quality Assurance on every print production project, fulfillm6nt and allbindery work. Each day, held morning meetings to manage print product siaius by area.
<br />' Responsible for 909?, ofall client revenues by making sure all quotes were done correcfly, suggesting better ways toproduce a prolect, giving best prices and delivering quality pieces
<br />' lmplemented new procedures to improve functionality of the internal print production department, holding all partnervendors accountable, making sure all internal paperwork are outlined.in full details on every project fronistari to finish,' Responsible for training and mentoring employees not versed in the industry with the basic knowledge of print
<br />prod uction. claents included Miami city Ballet, uM Health, Humana, Jackson Memorial Hospital, Medica, comcast
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