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Other Relevant Service Accounts <br />.warms® <br />SAFETY•SERVICE•RESPONSE <br />The Safeware Team has the ability to provide service 240 365 days out of the year. We <br />hold several government contracts that require The Safeware Team to provide service <br />within a fixed number of hours from the time the call is placed. All of these requirements <br />were established by creating a list of needs that the end user felt would be appropriate <br />based on their business practices. <br />Some examples of the service parameters which we have are described below based on <br />current contracts held by The Safeware Team: <br />Port of Miami- 24x7 service including 365 days per year. Response time for the Port is 4 <br />hours form time of the call. <br />Miami Dade County Public Schools: 247 service including 365 days per year. Response <br />time for tickets issued is 24 hour response with exception of emergency tickets, in which <br />The Safeware Team responds within a 3 hour window. <br />> City of Hollywood- 24x7 service including 365 days per year. Response time for tickets <br />issued is 3 hours from time of call. <br />Miami Dade County ISD- 247 service including 365 days per year. Response time for <br />tickets issued is 8 hours from time of call. <br />