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Docuftn Envelope ID: 4A025838•AEBA-49F9.9847.810B3DE1BBD0 <br />disaster and CONTRACTOR shall not charge CITY any additional mark-up, fee or cost for <br />any purchases made by CITY during a disaster. <br />(d) CONTRACTOR shall quickly mobilize CONTRACTOR's internal and external resources to <br />assist CITY when a disaster unfolds. <br />(e) Extended hours and personnel. During disasters, CONTRACTOR's facilities shall stay open <br />24 hours if requested by the CITY. CONTRACTOR shall utilize additional CONTRACTOR <br />personnel to take CITY orders if necessary. CONTRACTOR's Call Center shall accept <br />phone orders 24 hours a day. <br />(f) CONTRACTOR shall have contingency plans with CONTRACTOR's suppliers to provide <br />additional supplies and equipment quickly to CITY as needed. <br />(g) CONTRACTOR shall cooperate with CITY to properly document any and all expenses <br />incurred by CITY with CONTRACTOR and CONTRACTOR shall assist CITY in meeting any <br />and all documentation requirements of the Federal Emergency Management Agency <br />(FEMA). <br />Sec. 29. Time cf Delivery. Delivery Is required to be made in accordance with the schedule shown In the <br />solicitation and purchase order. <br />Sec. 30. F.O.B. Destination. All deliveries of Products shall be F.O.B. Destination and all freight charges <br />are included in the Purchase Price charged by CONTRACTOR to the CITY. <br />(a) The proposed pricing applies to normally stocked Graybar materials. Discounts offered are <br />based on the Graybar List Price or Cost In effect at time of order. <br />(b) Standard delivery policy provides customers with next day service, free of charge, for <br />materials stocked in the branch and within the standard service area. <br />(c) Orders requiring same-day or expedited next -day service, non -stock Items, special order or <br />special handling and materials obtained from other Graybar warehouses or manufacturers, <br />may include shipping or handling charges. Any shipping, handling or other costs will be <br />negotiated at time of order. <br />Sec. 31. Quality. All Products shall be new, in current production, and the best of their kind. When <br />applicable, parts and maintenance shall be reasonably available. New equipment that is obsolete or <br />technically outdated is not acceptable. Remanufactured or reconditioned items are not considered new. <br />Items shall be properly packaged, packed, labeled, and Identified In accordance with commercial standards <br />acceptable to the trade and as required by ICC and other federal and state regulations. Packing slips will <br />accompany the shipment. <br />Sec. 32. Brand Name or Equal. Whenever the name of the manufacturer or the supplier Is mentioned on <br />the face hereof and the words "or equal" do not follow, it shall be deemed that the words "or equal" shall <br />follow such designations unless the face hereof specifies "no substitutions". The CITY may assume that <br />Items submitted are equal or it may request samples and proof thereof and unless approved before <br />shipment, reserves right to return at the CONTRACTOR'S expense all Items that are not acceptable as <br />MASTER CONTRACT FOR PRODUCTS AND SERVICES Page 13 of 20 <br />(REV. 12-05-16) <br />