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Quality Control & <br />Communication –A Formula <br />For Success <br />At Green Facility, Inc. (GFI), our number one goal is to satisfy our customers. <br />We believe there are two factors that ensure success and customer <br />satisfaction: quality control and customer communication. Here are a few of <br />the steps we take to produce satisfied customers. <br />Inspections <br />You cannot manage what you do not measure. We truly believe this at GFIand have <br />created a process to manage our work. <br />Monthly inspections are performed at each facility and loaded into <br />Routine Inspections <br />Cleantelligent. <br />Notification <br />Completed inspections are immediately viewable by customers. <br />History <br />All inspections are permanently stored in Cleantelligent for future <br />reference. <br />Inspections are a powerful feedback tool, showing tangible ratings of <br />Feedback <br />routine work. <br />Management <br />We strongly believe that the key to every successfully run jobsite is quality management. <br />High quality, trained managers are assigned to EVERY account. They <br />For Quality <br />ensure employee performance and service quality remains excellent. <br />For Communication <br />Managers guarantee customer satisfaction through proactive <br />communication with EVERY customer. <br />Communication <br />At GFI, our desire is to develop long-lasting partnership with EVERY one of our customers. <br />This is accomplished through goodwill meetings, quarterly reviews, and 24/7 accessibility.This is accomplished through goodwill meetings, quarterly reviews, and 24/7 accessibility. <br />Managers regularly meetwith customers to ensure satisfaction, discussustomers to ensure satisfaction, discuss <br />Goodwill Meetings <br />inspection scores, and assess ongoing needs. <br />Quarterly Reviews <br />GFI management desires to meet with every customer quarterly toGFI management desires to meet with every customer quarterly to <br />assess service levels, indentify areas for improvement, create action service levels, indentify areas for improvement, create action <br />plans, and strengthen the partnership. <br />xxx/hgjdmfbo/dpn <br /> <br />