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11.SAFETY & TRAINING PROGRAM <br />Our Team prides itself in having one of the best training programs in the janitorial <br />sector.The quality of service we deliver through extensive training has permitted us <br />to grow exponentially over the last decade. We believe that the best way to offer <br />exceptional service to our clients is to recruit the most talented, dedicated people in <br />the industry. <br />We then train them to meet our high standards and make certain they understand that <br />nothing stands in the way of customer satisfaction. The training is conducted by SFM’s Risk and <br />Safety Manager, Luis Sanchez. Mr. Sanchez is an OSHA 501 certified instructor with the State of Florida. <br />This is a competitive advantage SFM has over other janitorial companies. It gives SFM the ability to <br />train and retrain employees as necessary throughout the year. Our program consists of extensive <br />classroom and hands on training procedures. <br />The following methodology is employed by Luis Sanchez for his trainings: <br />1.Classroom teaching is based on research and personal experiences. <br />2.Professional participation by experts in the field of the subject. <br />3.Practical exercises discussed and acted in role plays in class. <br />4.Situational Exercises where specific issues are presented and resolved in class by the student and <br />further discussed in a group setting. <br />5.Testing and Quizzes of materials shared in class. <br />6.Providing training materials when necessary for further evaluation and study. <br />SFM In-House OSHA certified trainer. <br />Page 101 of 111 <br /> <br />