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9.QUALITY CONTROL AND SAFETY PROGRAM <br />QUALITY CONTROL <br />A major key to our success is the implementation of our web-based quality control program Orange QC. <br />OrangeQC allows us to deliver real-time consistent reports on how well we’re serving you. You’ll see the <br />inspection scores for your facilities, as well as our response times for your work orders and incident <br />reports. SFM’s QC software will guarantee all services all services are performed to the highest standard <br />as recognized by custom and usage in the industry. Enclosed we describe some of our methods regarding <br />inspection programs that involve first line employees, supervisors, and the management team. All are <br />involved in quality control and all are trained to understand their role in this project. We also have Quality <br />Control Managers that are involved in all SFM’s accounts. Our Quality Control Managers will be very active <br />in this account as we move forward. Other than safety, providing the best possible service to our <br />customers is paramount. And that can only be achieved by maintaining excellent quality standards. <br />We have an in-house programming team that will customize programs that reflect the specific needs <br />and requirements of your facility. We will work with you to develop a report in a format that fits your <br />needs. The frequency of inspections is determined based on fixed or roving assignments which can range <br />from monthly to quarterly. Some of the benefits from this inspection program are detailed within this <br />section. <br />With these improved controls, our Team can track work performance and highlight opportunities to <br />enhance the overall appearance of your facilities while keeping our team members engaged in the <br />operation. The written word really does the system little justice. It must be experienced to truly be <br />appreciated. <br />Our quality control program delivers customer satisfaction. <br />Program Objectives: <br />• Ensure that all employees have the knowledge and skills needed to perform theirjob. <br />• Develop new skills in current employees to enable them to absorb changes intechnology. <br />• Improve the productivity of both individuals and workteams. <br />• Encourage employee self-development and involvement in programs of lifelonglearning. <br />This software allows the SFM Quality control officers to: <br />Perform inspection using a smart phone or tablet. <br />Monitors account performance & sends real time alerts based on triggers you set. <br />Generate reports for customers. <br />The SFM Quality Control Program consists of two mutually supporting modules: <br />1.Quality Control Plan – establish standards, supporting processes, performance objectives and <br />performance indicators to meet all performance requirements. <br />2.Quality Control Monitoring Plan – implement SFM QC to provide a structured approach to <br />performance monitoring, deficiency avoidance, corrective actions, and reporting. <br />Page 85 of 111 <br /> <br />