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Questionnaire Form If the lifted payee name is not a match, then the item will be sent for approval to pay the item or return it. When addressing positive pay, address procedure for verification when City is closed for business. TD Bank has the privilege of being the incumbent service provider for the City. This represents business as usual to the City without any disruption to your daily banking needs. Below is an overview of our check Positive Pay service. TD Positive Pay TD Positive Pay is recommended for any account used for check clearing and is the best method for preventing check fraud. This value added service will mitigate risk and provide comfort and security for the City. Positive Pay compliments the internal security measures you employ to ensure that only authorized checks are paid. Through Positive Pay, in the event that a check paid does not match either the serial number or amount of the check issued, TD Bank will notify the City to make the decision to pay the check or return the check unpaid. You will receive information on exception items by 10:00 a.m. ET each business day. We ask that you review items and enter your pay or return decisions by 2:00 p.m. ET, which provides a four hour window for the review of exception items. We “push” our Positive Pay information directly to our teller platforms. If an item is presented at a teller window that was not on the issue file, or there is a variation of information (i.e., dollar amount), notification will be sent to the specified contact for a "pay" or "no pay" decision. The exception will be out on eTreasury, TD Bank’s state-of-the-art corporate online-banking system for information reporting and transaction initiation, for the City to make a decision. You also have the option to sign up for alerts. The teller line will be updated six times a day at: 9:30 a.m., 11:30 a.m., 1:30 p.m., 3:30 p.m., 4:30 p.m. ET, and overnight. The Bank’s deadline for the transmission of check issuance files to the Bank is 4:30 p.m. ET for same-day upload to the reconciliation system. Files received after 4:30 p.m. ET will be uploaded to the reconciliation system the morning of the next business day. All files received by 4:30 p.m. ET will be verified and effective against checks presented through all TD Bank Stores at the opening of business the next morning. 15. City Employee Banking Services Please describe if your organization offers any type of benefits to employees working for the City of Sunny Isles Beach. The TD Bank at Work Program is a convenient one-stop shop for all of your employees’ banking needs and we bring it right to your doorstep. During our Bank at Work events, we’ll have meaningful conversations with your employees about products and services that are right for them. What’s even more convenient is that we can open their account, set up direct deposits and even complete credit card applications right on the spot! Why Should You Invite Us to Your Business? • You’ll provide convenience to your employees; giving them access at work to our Proposed by: TD Bank, N.A.Page 84