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Approach / Methodology TD Bank's robust enterprise-wide BCM program includes formal crisis management protocols and continuity strategies that accommodate both short-term and long-term recovery initiatives. We regularly maintain and exercise business continuity and disaster recovery plans to address the loss or failure of any component on which critical functions depend. Upon notification from the City of a disaster, TD Bank and your Relationship Management Team would assess your needs and provide support services as applicable. We have a history of going above and beyond normally expected service lengths to provide for our clients. Z.Audit and Inspection of Records 1.The bank shall permit the authorized representativesof the City to inspect and audit all data and records of the bank, if any, relating to the performance under the contract. Such data and records shall be preserved by the bank as required by applicable regulatory bodies. 2.In addition, the City will be provided with information in order to access electronic quarterly and annual financial reports which indicate the financial soundness of the institution. TD’s financial and accounting records are maintained in accordance with GAAP. Other bank records are maintained in accordance with industry standard banking practices and applicable law. Review and audit of bank records may be made available subject to bank policy and to various confidentiality, privacy, security, and other banking laws and regulations that may otherwise restrict or prohibit access to TD’s financial and banking records by third parties. AA. Transition Plan Proposer shall describe their conversion plan to transfer assets of the City to their bank. Include information regarding lead time necessary before the contracts can be implemented and include plan details for educating and training City employees in the use of the bank’s systems. Proposer shall provide a timeline schedule for full implementation, of which, should be at no cost to the City. TD Bank has the privilege of being the incumbent service provider for the Jacksonville Aviation Authority. This represents business as usual to the City without any disruption to your daily banking needs. In the event the City wishes to add additional treasury management services, your Relationship Management Team will work closely with you to ensure a smooth and seamless implementation as well as delivering our promise of legendary customer service. Proposed by: TD Bank, N.A.Page 43