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There is no limitation. In what form and timeframe would you need the information regarding the City's employees and their respective account numbers, payroll amounts, and identification numbers? Synovus offers three primary methods for customers to initiate ACH transactions: Gateway (online banking): Offering optional ACH templates, setting, and maintaining ACH recipient information, and the flexibility to manually enter or upload from file. File formats include a 5 column CSV, customer custom map, or Nacha. Transactions require a two-user process for entry and then release. Gateway supports a file Pass Thru option which supports the upload of a full Nacha formatted file along with the security of a two-user upload and release. Direct file transmission (Direct Send) which connects the customer system of record generated Nacha file directly with Synovus ACH payment processing. Once this option is set up, the process is ‘hands-free’ for our customer. ACH transactions received and originated from both Nacha and the Federal Reserve. ACH transactions are posted based on the effective date of the item or batch, and when the item was received or originated from the Federal Reserve for posting. Below is Synovus ACH Origination System Cut-off Times: ACH Origination via Gateway (Future Dated) 10:15AM, 1:45PM, 2:00PM, 3:45PM, 5:00PM& 6:00PM ET. ACH Origination via Gateway (Same Day) 10:15AM and 1:45PM ET. ACH Origination via Direct Send (Same Day and Future Dated) 9:30AM, 12:00PM, 1:15PM, 3:15PM ET. ACH Origination via Direct Send (Future Dated) 4:00PM, 6:00PM and 7:00PMET. Provide details on how voiding and reversal of individual direct deposit ACH items are handled. Indicate If it is possible to reverse or cancel an ACH file, and the appropriate procedures and rules applicable. ACH Reversals If the City initiates ACH through the Gateway options, the user (if rights allow) can view a payment in the Activity Center in Synovus Gateway and can cancel a scheduled but incomplete payment. Also, (if rights allow) the user can access the Activity Center in Synovus Gateway to cancel a payment if the status is drafted, authorized, or pending. If a payment has already been processed, the City can initiate a reversal. For assistance with reversing an ACH batch contact your dedicated Relationship Manager. Requests need to be received within 5 banking days, following the settlement date. Reversing a file does not guarantee all entries will be returned by the receiving bank. If the City initiates ACH payments through our Direct Send option, the approach is similar, for one off retraction or corrections, our customers typically reach out to their banker for the retraction or correction that would be processed through the ACH system. As with all ACH the City and process would follow all applicable NACHA Rules. Synovus provides full ACH Return and NOC reporting to customers allowing for a full view of July 12, 2024Page 68 City of Sunny Isles Beach RFP 24-06-01 Banking Services - Synovus Bank Submission