Reso 2024-3733 - Laserfiche WebLink

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2.1.2.Additional Offering. Please include any Click here to enter response. additional products and services not included in the scope of the solicitation that you think will enhance and add value to this contract’s participating agencies. 2.1.3.Open Market Products. Provide a detailed Click here to enter response. description of your ability to accommodate requests for Open Market Products. Open Market Products is a category of products that cannot be found in your standard catalog offering or non- inventoried products. 2.1.4.Warranty. Provide a copy of the Click here to enter response. manufacturer’s warranty. If required, please attach the warranty as an attachment, as instructed in this document. Describe notable features and/or characteristics of the warranty that a public sector customer would find interesting or appealing. Pricing related to the any extended warranty options must be included in Attachment B – Cost Proposal. 3.Business Operations 3.1.1.Logistics 3.1.2.Distribution & Shipping Capabilities. Click here to enter response. Describe how supplier proposes to distribute the products/services in Bidder’s defined geographic reach. Your response may include, but is not limited to, information related to the number of distribution facilities, supply chain partners, fill rates, on-time delivery rates, and your ability to accommodate expedited orders. 3.2.Customer Service 3.2.1.Customer Service Department. Describe Click here to enter response. your company’s customer service department & operations. Your description may include, but is not limited to, hours of operation, number and location of service centers, parts outlets, number of customer service representatives. Clarify if the service Page | 8