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EpdvTjho!Fowfmpqf!JE;!2193E418.88DB.5943.:22G.914D7G:28845EpdvTjho!Fowfmpqf!JE;!ED64EEGG.2G1:.5:C6.C4CB.73549671:658 <br />CUSTOMERSERVICETRAININGPOLICY <br />STATEMENT <br />MBRConstruction,Inc.focusesoncustomerservicetrainingthatdeliversconsistentand <br />ongoingknowledgeandskillsrequiredtoprovideexcellentservicetimeandtimeagain.We <br />promoteourclientssatisfactionaboveallthroughCommunicationandRelationships. <br />Howabusinessdefinesclientserviceshapeseveryinteraction.Limiteddefinitionsofservice <br />thatonlyfocusonrevenuegrowthmisstheoverallpointofclientservice.Instead,clientservice <br />definitionsshouldprovideacleardirectionforeveryteammembertoaddressclientneedsas <br />muchaspossibletoachievelastingclientrelationships. <br />Herearesomeofthequalitieswedemandandexpectfromourstaff: <br />ActiveListener:UnderstandingtheĭƌźĻƓƷ͸ƭgoalsisthekeytoeffectivecommunicationand <br />successfulinteractions. <br />Attentive:Beingattentivetoallofthedetailstheclientshareshelpspinpointanyissuesthat <br />mayarise,avoidsmisunderstandings,andprovidethebestapproach. <br />Communicators:Byworkingthefrontlinesofthecompany,źƷ͸ƭimportanttocommunicate <br />knowledgeandinformationtoĭƌźĻƓƷƭΓclearlyandconcisely.Makeiteasyforthemto <br />understandtheinteractionwhetherźƷ͸ƭoverthephone,orviaemail. <br />Confident:Confidentstaffcreatesafoundationoftrustandprofessionalismwithclients. <br />DecisionMaker:Yourpointofcontactwillhavetheabilitytomakeadecisiononthespot,thisis <br />extremelyimportanttomaintaintheflowoftheproject. <br />Flexibilityinthinkinghelpsfindtherightwayofcommunicationwitheveryclienttodeliver <br />themapersonalizedexperience. <br />Positive:Apositiveandfriendlyattitudeisthebasisofasmoothinteractionwheretheclientis <br />morelikelytobesatisfiedwiththeservice. <br />ProblemSolver:AgreatPMtakestheinitiativetosolvetheissueathandandanticipateany <br />futureproblemstheclientmayhaveandaddressitduringthecurrentinteraction. <br />TeamPlayer:Beingabletoworkforgoodofprojectcreatesapositiveandsupportive <br />environment.Thiswillincreasetheteamproductivity,andresultingreatinteractions. <br />Confidentiality:UnderstandingtheĭƌźĻƓƷ͸ƭneedsforconfidentialityandstrictlyfollowthis <br />requirement. <br />HighMoralPhilosophy:WerequirehighmoralprinciplestogovernourƷĻğƒ͸ƭbehaviorinany <br />activityrelatedtotheserviceprovidedbyourfirm. <br /> <br />