Reso 2025-3773 - Laserfiche WebLink

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RENTALSCAPE Optional products STR Registration and Renewal Portal This is a configurable system that is custornized for each client branding, custom fields such as occupancy rules specific to the City (e.g., occupancy limits, bedroom counts), collection of documents as required for the STR registration process, STR registration approval portal, configurable STR permit pricing and expiration, collection of any STR permit fees, regular reporting, allows for renewals and updates. 24/7 Complaint Line 8, Online Form Available for fielding complaints raised by the public related to short-term rentals. The Complaint Line is a 24/7 Live US based Call Taker environment. The Call Taker collects the appropriate information (ie address, property owner, type of incident, date of incident, etc) and contacts the designated City contact. Hotline services are offered at 3 different levels: Basic: Standard call flow. Information is taken and forwarded to the City. Calls are referred to the appropriate staff without follow up required. r>Prenier: Premium call flow. Dispatcher will attempt to get a complaint resolution. The local contact can be contacted up to 3 times before referring caller out to appropriate staff. Tax Payment Portal Classic: Call Center will contact the local contact when information is available (permitted properties), notify them of the complaint then forward the information to the local City contact. D>Rentalscape Online Complaint Form: is also available. Neighbors can report and provide evidence for non -emergency concerns. The Complaint Form is customized with your logo. All complaints are logged and reported to the appropriate staff/department. -01 The portal can be utilized to collect taxes from STR operators on a monthly, quarterly, or yearly basis. The Rentalscape Tax Payment system collects information regarding the number of nights available for booking, and the number of nights booked. The system is customized for each jurisdiction and includes automatic calculation of tax due based on the City's tax rate, automatic calculation of late fees and penalties, and the ability to apply leniency on a per -property basis for late fees should it be required. The Rentalscape Tax Payment system utilizes Stripe payment processing that allows for payment by credit card or by ACH payments. Payments are directly remitted to the City. The system generates nightly reports that are delivered to the City, allowing for easy reconciliation of transactions. This system reduces the manual work required when processing paper forms. Letter Campaign for STR Hosts Rentalscape will create and send letters to all Identified STR hosts/owners explaining the City's STR ordinances, r'equiremen'ts, and process. The letter ternplates will be approved by the City staff prior to beginning the mailings. Rentalscape's targeted letter campaign, timed to generate best results, have shown great efficacy in cutting the number of unregistered hosts by over 50% within the first six months of a new client engagement. STR Constituent Portal The Constituent Portal is an interactive public online map for publication of all registered short-term rentals within the City. The exact information on the map can be configured to meet the City's needs and includes information such as the property owner and emergency contact information. The portal is branded with the City's information and can include links to systems such as the short-term rental registration system. Foreclosure/Vacant Property Portal The portal helps government agencies combat blight created by vacant and foreclosed properties! By identifying at risk vacant properties and contacting the responsible party, Rentalscape helps you carry out enforcement to increase compliance with Vacation Property Ordinances. Rentalscape LTR Portal The portal is a configurable system that enables our customers to have oversight and insight to all LTR properties in their jurisdiction. Additionally, we give them the ability to run communication and outreach programs for both compliance and awareness. It is the only platform on the market that offers this combination of registration and communication services. 11