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AN HVAC COMPANY, AT YOUR SERVICE! <br />State of Florida Certified Mechanical Contractor LIC: CMC1250619 <br />9802 NW 80TH Ave. Unit 38. Hialeah Gardens, FL 33016 <br />Ph: (305) 414-6324 Email: info@con-mech.com Web: www.con-mech.com <br /> <br />ITB 25-06-01 <br />CITY WIDE HVAC MANAGEMENT PREVENTIVE MAINTENANCE <br />CITY OF SUNNY ISLES BEACH <br />5 | P a g e <br /> <br /> <br /> <br />4. APPROACH / METHODOLOGY <br />Service Planning and Execution <br />Upon award of the contract, Con-Mech, Inc. will coordinate an initial meeting with designated City of <br />Sunny Isles Beach representatives. The purpose of this meeting will be to understand the City's <br />operational priorities by building and equipment, allowing us to tailor a custom maintenance schedule that <br />minimizes disruption during peak working hours or scheduled events. <br />Our approach emphasizes proactive service and minimal operational interference. Based on initial <br />assessments and City priorities, we will: <br />• Develop a building-by-building maintenance plan that aligns with City priorities and event <br />calendars. <br />• Schedule all regular preventative maintenance for completion within the first two weeks of each <br />service month across all assigned facilities and equipment. <br />• Deliver a comprehensive digital service report by the end of the third week of the month, <br />documenting all work performed, observations, and recommendations. <br />If a critical issue is discovered during regular maintenance that may pose a risk to facility operations or <br />safety, it will be reported immediately to the City for review and authorization prior to initiating <br />corrective actions. <br />Emergency Response Plan – 2-Hour Response Commitment <br />Con-Mech, Inc. provides 24/7 emergency HVAC response services as part of our standard contract <br />support. The following outlines our emergency response procedure: <br />• Emergency Call Line: Clients can reach us anytime at 305-414-6324. Our operator is available <br />24/7 to collect essential information, including location, issue description, and on-site contact <br />details. <br />• Immediate Dispatch: Upon receipt of the call, the operator will immediately contact the on- <br />call technician or supervisor. <br />• 15-Minute Callback Guarantee: Within 15 minutes, the customer will receive a callback from <br />our technician or supervisor to: <br />o Confirm the service request <br />o Provide an estimated arrival time <br />o Offer any necessary immediate safety instructions or temporary measures until the <br />technician arrives