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12. CITY shall handle inbound and outbound phone calls and correspondence from defendants <br />who have questions about disputes, and other issues relating to citation adjudication. CITY <br />may refer citizens with questions regarding REDSPEED or SPE System technology and <br />processes to websites and/or toll-free telephone numbers provided by REDSPEED for that <br />purpose. <br />a. Should the CITY receive direct inquiries they will forward citizen inquiries to red <br />speed's call center and/or refer them to the website secure. speedviolation.com. <br />13. If remote access to a REDSPEED SPE System is blocked by CITY's network security <br />infrastructure, CITY's Technology Consultant shall coordinate with REDSPEED to <br />facilitate appropriate communications while maintaining required security measures. <br />14. CITY shall at all time maintain a list of school and school zone hours and shall inform <br />REDSPEED of all times for each Zone. CITY shall maintain and update this list, and shall <br />be responsible for ensuring the accuracy of any citation issued against the corresponding <br />time. <br />15. CITY shall maintain a School Zone calendar and shall notify REDSPEED as soon as <br />practical before a change of scheduled enforcement (I.e. short days, no in-person <br />instruction days, closings, etc). <br />16. CITY shall ensure that cameras in City maintained right of ways shall remain free of <br />obstructions from other roadway infrastructure and foliage. <br />END OF SECTION <br />Page 27 of 31 <br />