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16. <br />17 <br />15.3. The provisions set forth in the following sections, and any other right or obligation of the Parties in this Agreement that, <br />by its nature (including but not limited to: Use Restrictions, Confidential Information, Warranty Disclaimers, <br />Indemnifications, & Limitations of Liability), will survive any expiration or termination of this Agreement. <br />15.4. In the event that Customer terminates this Agreement or cancels any portions of a project (as may be set forth in a <br />Statement of Work) prior to Go Live (which shall be defined as "first use of a Solution or module of a Solution in a <br />production environment, unless otherwise agreed by the Parties in a statement of work"), Customer shall pay for all <br />Professional Services actually performed by CentralSquare on a time and materials basis, regardless of the payment <br />terms in Exhibit 1. <br />15.5. Return of Customer Data, If Customer requests in writing at least ten (10) days prior to the date of expiration or earlier <br />termination of this Agreement, CentralSquare shall within sixty (60) days following such expiration or termination, deliver <br />to Customer in CentralSquare's standard format the then most recent version of Customer Data maintained by <br />CentralSquare, provided that Customer has at that time paid all Fees then outstanding and any amounts payable after <br />or as a result of such expiration or termination. <br />15.6. Deconversion. In the event of (i) expiration or earlier termination of this Agreement, or (ii) Customer no longer purchasing <br />certain Solutions (including those indicated to be Third -Party Materials), if Customer requests assistance in the transfer <br />of Customer Data to a different vendor's applications ("Deconversion"), CentralSquare will provide reasonable <br />assistance. CentralSquare and Customer will negotiate in good faith to establish the relative roles and responsibilities <br />of CentralSquare and Customer in effecting Deconversion, as well as the appropriate date for completion. <br />CentralSquare shall be entitled to receive compensation for any additional consultation, services, software, and <br />documentation required for Deconversion on a time and materials basis at CentralSquare's then standard rates. <br />15.7. Termination of this Agreement shall not relieve either Party of any other obligation incurred one to the other prior to <br />termination. <br />Assignment. Neither this Agreement nor any rights or obligations hereunder shall be assigned or otherwise transferred by <br />either Party without the prior written consent of the other Party, which consent will not be unreasonably withheld; provided <br />however, that in the event of a merger or acquisition of all or substantially all of CentralSquare's assets, CentralSquare may <br />assign this Agreement; with written notice to Customer, to an entity ready, willing and able to perform CentralSquare's <br />executory obligations hereunder. <br />Dispute Resolution. Any dispute, controversy or claim arising out of or relating to this Agreement (each, a "Dispute"), including <br />the breach, termination, or validity thereof, shall be resolved as follows: <br />17.1. Good Faith Negotiations. The Parties agree to send written notice to the other Party of any Dispute ("Dispute <br />Notice"). After the other Party receives the Dispute Notice, the Parties agree to undertake good faith negotiations to <br />resolve the Dispute. Each Party shall be responsible for its associated travel and other related costs. <br />17.2. Escalation to Mediation. If the Parties cannot resolve any Dispute through good faith negotiations, the dispute will be <br />escalated to non-binding mediation, with the Parties acting in good faith to select a mediator and establishing the <br />mediation process. The Parties agree the mediator's fees and expenses, and the mediator's costs incidental to the <br />mediation, will be shared equally between the Parties. The Parties shall bear their own fees, expenses, and costs. <br />17.3. Confidential Mediation. Unless otherwise provided or prohibited by law, the Parties further agree all written or oral <br />offers, promises, conduct, and statements made in the course of the mediation are confidential, privileged, and <br />inadmissible for any purpose in any litigation, arbitration or other proceeding involving the Parties. However, evidence <br />that is otherwise admissible or discoverable shall not be rendered inadmissible or non -discoverable as a result of its <br />use in the mediation. <br />17.4. Litigation. If the Parties cannot resolve a Dispute through mediation, then once an impasse is declared by the mediator <br />either Party may pursue litigation in a court of competent jurisdiction. <br />18. Waiver/Severability. The failure of any Party to enforce any of the provisions hereof will not be construed to be a waiver of <br />the right of such Party thereafter to enforce such provisions. if any provision of this Agreement is found to be unenforceable, <br />that provision will be enforced to the maximum extent possible, and the validity, legality and enforceability of the remaining <br />provisions will not in any way be affected or impaired thereby. <br />19. LIABILITY. NOTWITHSTANDING ANY PROVISION WITHIN THIS AGREEMENT TO THE CONTRARY, AND <br />REGARDLESS OF THE NUMBER OF LOSSES, WHETHER IN CONTRACT, EQUITY, STATUTE, TORT, NEGLIGENCE, <br />OR OTHERWISE: <br />19.1. NEITHER PARTY SHALL HAVE LIABILITY TO THE OTHER PARTY FOR ANY SPECIAL, INDIRECT, INCIDENTAL, <br />PUNITIVE, EXEMPLARY, LIQUIDATED, OR CONSEQUENTIAL DAMAGES OF ANY KIND INCLUDING BUT NOT <br />LIMITED TO, REPLACEMENT COSTS, AND NEITHER PARTY SHALL BE LIABLE TO THE OTHER PARTY FOR <br />LOSSES OF PROFIT, REVENUE, INCOME, BUSINESS, ANTICIPATED SAVINGS, DATA, AND REPUTATION, AND <br />MORE GENERALLY, ANY LOSSES OF AN ECONOMIC OR FINANCIAL NATURE, REGARDLESS OF WHETHER <br />SUCH LOSSES MAY BE DEEMED AS CONSEQUENTIAL OR ARISING DIRECTLY AND NATURALLY FROM THE <br />INCIDENT GIVING RISE TO THE CLAIM, AND REGARDLESS OF WHETHER SUCH LOSSES ARE FORESEEABLE <br />OR WHETHER EITHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES; AND <br />MORE INFORMATION AT CENTRALSQUARE.COM <br />