My WebLink
|
Help
|
About
|
Sign Out
Home
Browse
Search
Reso 2025-3908
SIBFL
>
City Clerk
>
Resolutions
>
Regular
>
2025
>
Reso 2025-3908
Metadata
Thumbnails
Annotations
Entry Properties
Last modified
12/22/2025 10:41:15 AM
Creation date
11/14/2025 11:23:32 AM
Metadata
Fields
Template:
CityClerk-Resolutions
Resolution Type
Resolution
Resolution Number
2025-3908
Date (mm/dd/yyyy)
10/16/2025
Description
Authorizing expenditure of budgeted funds w/ CentralSquare Technologies, LLC, for maintenance & subscription Services for certain IT Services.
There are no annotations on this page.
Document management portal powered by Laserfiche WebLink 9 © 1998-2015
Laserfiche.
All rights reserved.
/
39
PDF
Print
Pages to print
Enter page numbers and/or page ranges separated by commas. For example, 1,3,5-12.
After downloading, print the document using a PDF reader (e.g. Adobe Reader).
View images
View plain text
EXHIBIT 3 <br />CentralSquare Access Management Policy <br />In order to provide secure, federally compliant connections to agency systems CentralSquare Technologies ("CentralSquare") <br />requires BeyondTrust or SecureLink as the only approved methodology of connection. BeyondTrust and Securelink provide <br />the necessary remote access in order to service and maintain CentralSquare products while adhering to the Federal Bureau <br />of Investigations Criminal Justice Information Services requirements. Both solutions utilize two -factor authentication Federal <br />Information Processing Standard Publication ("FIPS") 140-2 validated cryptographic modules and AES encryption in 256 -bit <br />strengths. <br />BeyondTrust and Securelink are addressed in turn via this Access Management Policy; Customers may choose which <br />remote privileged access management solution will be utilized by CentralSquare. <br />BeyondTrust <br />The BeyondTrust remote support solution may be utilized via escorted session or a jump Customer. As for an <br />escorted'session, when an agency needs assistance from CentralSquare, the agency employee requesting assistance will <br />receive verbal or email communication with a session key necessary to enable remote access. If a verbal key is provided, the <br />user enters the session key after visiting https://securesupport.centralsquare.com. <br />Jump Customers are a Windows service that can be stopped/started to facilitate a support session. Connections <br />made via jump Customer can be active or passive. An active jump Customer is always available. A passive connection is <br />enabled for a specific purpose and then disabled when not used. Regardless of the option selected, CentralSquare's support <br />team will arrange a BeyondTrust session to establish the jump Customer. <br />The jump Customer resides on the agency side on the installed device, where an agency administrator can manage. <br />Instructions on how to enable/disable jump Customers can be provided upon request. A sample workflow of a passive jump <br />Customer is provided below: <br />Should an agency require support from CentralSquare, a call would be placed and/or a <br />support ticket opened in the portal on the CentralSquare customer support website. Before <br />accessing the agency's system and/or environment, the CentralSquare representative <br />would send a notice of connection from the CentralSquare support portal instance. This <br />notice can be sent to the individual at the agency that the CentralSquare representative is <br />working with or other designated contacts as necessary. Upon receipt of the notice of <br />connection, the agency personnel would enable the BeyondTrust jump Customer. The <br />CentralSquare representative would then be admitted to the agency's system and/or <br />environment to perform the necessary task. Upon completion of the task, the <br />CentralSquare representative sends a notice of disconnection from the CentralSquare <br />support portal instance Upon receipt of the notice of disconnection, the agency personnel <br />would then disable the BeyondTrust jump Customer.. <br />Securelink <br />Similar to BeyondTrust's escorted session, Securelink may be utilized via "quick connect". To enable a quick connect <br />session when an agency needs assistance from CentralSquare, the Agency employee requesting assistance will enter a key <br />code in order to connect for screen sharing on a device. <br />Similar to the jump Customer methodology, SecureLink may also be utilized via "gatekeeper". The sample workflow <br />description for a jump Customer provided above is substantially similar to the workflow for gatekeeper. <br />Summation <br />BeyondTrust and Securelink allow customers the ability to monitor connectivity to the customer's network and <br />maintain CJIS compliance while enabling CentralSquare to perform the necessary support functions. <br />MORE INFORMATION AT CENTRALSQUARE.COM <br />
The URL can be used to link to this page
Your browser does not support the video tag.