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Be The Light Decor | RFP 26-04-01 — Citywide Holiday Lighting & Decorating Services <br />Page 27 of 55 <br />9. Performance Standards, Safety & Compliance <br />This section responds to RFP §3.1 (Scope of Work), §3.3 (Liquidated Damages), §3.5 (Employees & <br />Equipment), §3.7 (Maintenance), §3.8 (Local, State, and Federal Compliance), and §3.11 (24-Hour <br />Emergency Service Stand-By). <br /> <br />9.1 Quality & Craftsmanship <br />• Clean, uniform, professional installations across every corridor, park, and facility. <br />• Concealed wiring and secure mounting on all assets — no visible drops, sagging, or unmanaged <br />splices. <br />• Consistent color temperature, light density, and wrap pattern across the citywide footprint. <br />• Pre-installation lighting samples submitted to the City for sign-off prior to bulk procurement. <br /> <br />9.2 Reliability & Uptime — Citywide <br />Be The Light Decor commits to a target uptime of 98% or greater across all installed elements <br />throughout the Holiday Lighting Season. We achieve this through: <br />• Weekly proactive inspection drives covering every Sunny Isles installation zone. <br />• Pre-installation circuit testing and post-installation lighting verification. <br />• Spare-stock pre-positioned for same-day or next-day swaps on the most common failure modes. <br />• Failure-mode analysis: outages are categorized (string failure, controller, GFCI trip, weather, <br />vandalism) and logged for trend monitoring. <br />• Proactive identification of outages before public reporting — our weekly inspection cycle is the <br />first detection layer. <br /> <br />9.3 24-Hour Emergency Service & Response Times — RFP §3.1 & §3.11 <br />Priority Location Type On-Site Response <br />Commitment <br />Priority 1 <br />Collins Avenue (A1A), Gateway Park, Heritage Park, Town <br />Center Park, Samson Park, all signature gateways and <br />entrance monuments <br />≤ 8 hours (RFP §3.1) <br />Priority 2 <br />Sunny Isles Boulevard, 174th Street, 172nd Street, North <br />Bay Road, 159th Street, Government Center, Pelican <br />Community Park, Gateway Center <br />≤ 24 hours <br />Priority 3 Minor / decorative right-of-way and tertiary elements ≤ 48 hours <br /> <br />All times measured from City notification. Notifications may be made by phone, text, or email to the <br />dedicated Project Manager or to our 24/7 service line. A confirmation receipt and service ticket number