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A1.�rrccd�o.��,o <br /> Safeware <br /> SAFETY•SERVICE•RESPONSE <br /> Other Relevant Service Accounts <br /> The Safeware Team has the ability to provide service 24x7 365 days out of the year. We <br /> hold several government contracts that require The Safeware Team to provide service <br /> within a fixed number of hours from the time the call is placed. All of these requirements <br /> were established by creating a list of needs that the end user felt would be appropriate <br /> based on their business practices. <br /> Some examples of the service parameters which we have are described below based on <br /> current contracts held by The Safeware Team: <br /> • Port of Miami- 24x7 service including 365 days per year. Response time for the Port is 4 <br /> hours form time of the call. <br /> Miami Dade County Public Schools: 24x7 service including 365 days per year. Response <br /> time for tickets issued is 24 hour response with exception of emergency tickets, in which <br /> The Safeware Team responds within a 3 hour window. <br /> • City of Hollywood- 24x7 service including 365 days per year. Response time for tickets <br /> issued is 3 hours from time of call. <br /> • Miami Dade County ISD- 24x7 service including 365 days per year. Response time for <br /> tickets issued is 8 hours from time of call. <br /> 1B <br />