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O <br /> O <br /> O <br /> O <br /> O <br /> O The varying levels (e.g., formality & frequency) of surveillance/inspections ensure adherence to the <br /> O established performance standards. This is ensured based on the diversity and quantity of inspections <br /> O (types/kinds) conducted. A few examples of the types/kinds of inspections conducted include: <br /> ® • formalized checklist-type <br /> O • intermediate/in-progress inspections (e.g.. after performance of a particular task & <br /> O before beginning a new task) <br /> • input-oriented — those examining the process or procedure involved in performing the <br /> work <br /> O The quantity of inspections is also very important because it helps ensure that through over- <br /> t" sampling/inspection, performance standards are maintained and trends (especially negative ones) in <br /> 0 performance can be rapidly identified and corrected. <br /> O To ensure proper effectiveness of inspections, SMG will develop a Master Inspection Schedule. This <br /> O Schedule will provide details and summarize the areas to be inspected on a monthly basis. The <br /> ® Schedule will include: <br /> ® • area to be inspected <br /> O • type/kind of inspection to be performed <br /> 0 • frequency of inspection <br /> 0 Simply, the Schedule identifies: who — will be performing the inspection, what — will be inspected and <br /> when—it will be inspected. <br /> Management Acts — This discussion would not be complete without addressing the management acts <br /> needed to ensure adherence to performance standards. These acts are often times not viewed as being <br /> ® part of quality control. Alternatively, SMG views them as a fundamental aspect of quality control; so <br /> fundamental that we view them as the key ingredient to completion of our Total Quality approach to <br /> ® quality control. Simply defined, these acts are the corporate and project management methods, <br /> policies and procedures needed to ensure successful day-to-day operations. A few of these acts include <br /> ® Staffing Plan <br /> ® Cost Control <br /> ® Total Employee Involvement (TED — incorporation of all SMG employees into the <br /> quality control organization. e.g., "ownership" of work, self-inspections, etc.... <br /> 0 O <br /> O <br /> O <br /> O <br /> O <br /> O <br /> 0 CITY WIDE CUSTODIAL SERVICE. SUNNY ILSES BEACH FLORIDA <br />