Laserfiche WebLink
® Resolution/Corrective Actions <br /> In this discussion, SMG provides the proposed details of the resolution/corrective actions that will be <br /> ® taken to ensure adherence to performance standards. <br /> ® These details include: <br /> 0 <br /> ® • proposed methods used to identify/pinpoint defects/deficiencies in performance of work <br /> U • discussion of the fixes and management acts (control) to prevent recurrence of all <br /> identified defects/deficiencies (both contractor and client reported) <br /> 0 • description of proposed corrective action reports and records <br /> 0 <br /> ® The two key elements of SMG's corrective action process/procedure involve: <br /> ® • Immediately correcting the problem and ensuring re-adherence to applicable <br /> ® performance standard(s) <br /> 0 • Instituting procedural/systematic corrective action to prevent recurrence <br /> Proposed Methods Used to Identify Defects/Deficiencies in the Performance of the Work <br /> ® In this section, SMG discusses its proposed methods to be used to identify defects/deficiencies in the <br /> 0 performance of the work. First, SMG uses its proposed inspection system and associated surveillance <br /> 0 methods/techniques to identify potential problems before they amount to a defect/deficiency. This is <br /> done in several ways. Some of the ways include: <br /> ® Utilizing SMG Area Supervisors and Quality Assurance Staff to conduct inspections, along with <br /> ® incorporating all SMG employees into the inspection cycle (TEl). As noted previously, this results in <br /> "over-sampling/inspection" thereby drastically reducing the likelihood of a problem going undetected <br /> for any period of time and virtually ensuring service output does not fall below established <br /> 0 performance standards of SMG's experience in determining inspection criteria (e.g., method of <br /> ® surveillance, frequency of inspections, etc...)/Note: this experience includes areas that have historically <br /> proven troublesome as well critical/priority areas (e.g., response/resolution times) <br /> ® Second, in conjunction with our inspection system. SMG uses a proactive approach to <br /> ® identify/pinpoint defects/deficiencies in the performance of the work. This approach includes the <br /> ® following methods: <br /> ®' CITY WIDE CUSTODIAL SERVICE. SUNNY ILSES BEACH FLORIDA <br />