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0 <br /> 0 <br /> ® d. Process Control/Performance Improvement <br /> • Once the root-cause of the problem has been identified, focus is then shifted to developing long-term <br /> process control/performance improvement measure(s) that concentrate on preventing reoccurrence and <br /> ® thus continually improving services. The benefit of these measures is that they optimize the process <br /> ® and procedure by eliminating any "weak link(s)". SMG's approach to effecting preventive and <br /> ® corrective actions so that they are suitable to the defect relies on developing a <br /> ® tailored/customized/case-by-case response to the problem. Examples of process control/performance <br /> improvement method/measures include: <br /> ® • revised approach, e.g., work instructions <br /> ® • re-training <br /> O Once the final method/measure is implemented, the deficient/defective work will be incorporated into <br /> 0 our inspection system (Master Inspection Schedule) to verify complete elimination of the problem and <br /> O confirm that service output is back up to (or above) acceptable standards. <br /> O <br /> WI* <br /> ® Trend <br /> ® Surveillance of Analysis <br /> Work <br /> ® Quality <br /> ® Assurance <br /> ® Corrective <br /> ® Action <br /> 0 <br /> CITY WIDE CUSTODIAL SERVICE. SUNNY ILSES BEACH FLORIDA <br />