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-t <br /> e <br /> 0 <br /> ® Executive Summary <br /> 0 <br /> _ -_. Stockton Maintenance Group, (SMG) was <br /> - - :, ,{. incorporated in 1994 by its founder Douglas <br /> ® i . : : Riordan. SMG has grown into the regional <br /> •V <br /> y:- . -]" leader providing quality facility services such <br /> ® _?..: - -_a •'- - `'' as janitorial and maintenance services. SMG <br /> ® <br /> ' f.is- � . -- ,' q. . <br /> t ._ -..' has a very diverse customer base providing <br /> c services to financial institutions, governmental <br /> ® _ . I locations and highly secure locations, <br /> 0 <br /> .4r` I i�• (V ' eur ., 1 � ' .. (Airports, Schools. Government facilities and <br /> e : -• -" _- - _` .� . •; A_a _ Health Departments).• <br /> iii.-; {' L. SMG is quality orientated. We spend more <br /> . . - time and effort on management and <br /> supervision than most companies in the industry. We believe this is the greatest difference between <br /> 0 our company and others. We pride ourselves on our quick same-day response to request, concerns or <br /> ® emergencies that may arise. Our company wide complaint ratio averages less than 2%. This means <br /> ® 98%+ of our customers are satisfied week after week! Issues are resolved right away, without excuses. <br /> ® SMG has over nineteen years of experience in the maintenance industry in the South Florida area and <br /> ® is properly bonded, licensed (CBC #1258269) and insured. We are a regional, medium size company <br /> ® with just over $7.2 million (year ending 2013) in sales (and over 300 employees). Our anticipated <br /> annual sales volume at the end of 2014 is over $8.0 million (with over 450 employees). We provide <br /> ® Janitorial and Maintenance (preventive maintenance and repair, skilled labor, plumbing,I carpentry, <br /> 0 electrician, etc... and unskilled labor — general maintenance) services to a large number of facilities <br /> 0 throughout the State of Florida. We are a financially viable company with the working capital and <br /> ® other resources to easily undertake any increase in demand for our services. We are also familiar with <br /> businesses that require a_"higher' level of service. Nightly, we service over 450 different office <br /> ® buildings, bank branches, headquarters buildings, commercial facilities, retail facilities, etc.... A <br /> ® background check is performed on all potential SMG employees... <br /> 0 SMG specializes in restoration work for carpet, upholstery, grout, marble and stone, awnings, <br /> • (provider of...) and regularly engages in contract services; carpet cleaning, strip and/or scrub and wax <br /> ® floors. We utilize environmentally safe chemicals and equipment that are proven <br /> ® to work well and take pride, in the fact, that we act responsibly towards the environment and our <br /> employee's well-being. SMG maintains trained fabric cleaning crews and hard flooring service crews. <br /> 0 We reinvest a significant portion of our profits in the research and development of new methods, <br /> O chemicals and processes training of our, trainers, upper management, supervisors, and front line <br /> ® personnel. <br /> 0 <br /> 0 <br /> 0 <br /> 0 1 <br /> ® CITY WIDE CUSTODIAL SERVICE. SUNNY ILSES BEACH FLORIDA <br />