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• <br /> • <br /> • <br /> • <br /> • <br /> • d. Process Control/Performance Improvement <br /> 0 Once the root-cause of the problem has been identified, focus is then shifted to developing long-term <br /> process control/performance improvement measure(s) that concentrate on preventing reoccurrence and <br /> ® thus continually improving services. The benefit of these measures is that they optimize the process <br /> • and procedure by eliminating any "weak link(s)". SMG's approach to effecting preventive and <br /> corrective actions so that they are suitable to the defect relies on developing a <br /> ® tailored/customized/case-by-case response to the problem. Examples of process control/performance <br /> improvement method/measures include: <br /> ® • revised approach, e.g.. work instructions <br /> ® • re-training <br /> ® Once the final method/measure is implemented, the deficient/defective work will be incorporated into <br /> our inspection system (Master Inspection Schedule) to verify complete elimination of the problem and <br /> confirm that service output is back up to (or above) acceptable standards. <br /> 4 <br /> 0 Trend <br /> Surveillance of Analysis <br /> Work <br /> ® Qualiri: <br /> ® Assurance <br /> ® Corrective <br /> Action <br /> ® E':_�. <br /> ® CITY WIDE CUSTODIAL SERVICE, SUNNY ILSES BEACH FLORIDA <br />