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CO RPO RATECOACHES Florida's Leading Transportation Provider TAB 1 - ABILITY AND QUALIFICATIONS OF PROPOSER Operational Control Center I Hours of operation Advanced Technological Applications in Our Vehicles and Facilities keep Corporate Coaches at the Forefront of Innovation. Corporate Coaches uses the latest technology to ensure the highest quality of service will be provided on every trip, every day.Through our In House Operational Control Center, Corporate Coaches continuously monitors road and traffic conditions ahead of each vehicle by using a GPS Satellite Monitoring System installed in each of our vehicles. 24 Hour Call Center/In House Dispatch Our commitment to excellence drives us to provide each and every one of our customers with outstanding and personalized customer service. To ensure this goal is met, Corporate Coaches operates a 24 Hour Call Center and in house dispatch.This Call Center provides our customers 24 Hour personalized assistance, as well as an emergency contact in case of any needs that may arise while on your trip. The main number is (954)452-7771. • Safety/Training The Safety of our passengers is our highest priority at Corporate Coaches. Because of the relationship we share with our equipment manufacturers, we are assured our fleet is maintained by not just certified mechanics, but certified professionals trained by the manufacturers of our motor coaches. Our fleet is maintained at the highest of safety levels by Van Hool technicians at ABC Companies and ASE Certified mechanics at Ford,Temsa and International as well as our own fleet manager and his team of experienced mechanics. All Corporate Coaches equipment is inspected each day prior to the trip, and again post-trip. Our stringent scheduled Preventive Maintenance Program ensures our vehicles go through meticulous inspections every 3000 and 6000 miles. Every month, vehicles are inspected by the fleet manager and his team, for tire depth/pressures, visual walk-around for leaks, lights, damage, as well as an inspection of the interior. This includes checking seats for stability, windows, all emergency exits, passenger comfort features, and every item mandated to be inspected periodically by the Federal Motor Carrier Safety Administration. • We are monitored and inspected by the Department of Defense, and currently have a "1" Safety Rating. We are authorized to carry military personnel due to this safety rating.The Department of Defense Safety Rating System is the only measurable safety and quality standardization process of its kind. Of more than 3,800 registered motor coach companies in North America, approximately only 450 have received this DOD Safety Certification. We are proud to be part of this elite list of companies. • Professional Training To Corporate Coaches, a motor coach operator is more than just a "driver". They are extensively trained professional chauffeurs, who are continuously educated and trained by our Safety Director.This program prepares our drivers to operate our fleet, safely under any condition. Our Full time Operations Safety Team's daily focus is not only to prevent accidents, but also to implement new programs to extend the driver's focus on safety, every day, every trip. Our training programs are designed from information received by the American Bus Association and the Bus Corporate Coaches Inc. 14500 South State Road 7 I Ft. Lauderdale Fl. 33314 Tel. 954.452.7771 1954.430.7559 I www.CorporateCoachesFla.com Page 5 of 35