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CO RPO RATECOACHES Florida's Leading Transportation Provider Proposer's Personnel POC for City of Sunny Isles Beach I About Mike Castro Mike has been in the Transportation industry, since 1998. His experience with the FDOT, Government contracts like City of Boca Raton, Coconut Creek, Delray Beach, Hollywood and others, is similar to the scope of this bid, and therefore advantageous to City of Sunny Isles Beach. For the last five years, his experience with various City contracts including the Parks and Recreation Programs for 5 Cities with very similar programs to your city, will help in introducing and transitioning our company to your programs. As Business Development Manager of a Florida Bus Charter Company, he was responsible for providing Buses and drivers for Transportation Management Services(TMS) to fulfill TMS' FEMA evacuations. Furthermore, Mr. Castro was the Point of Contact for the TMS, and Liaison between his Operations department and the TMS/FEMA personnel on site. Mike's understanding of the trip structures, as well as the destinations will be enhanced by the experience working with Miami-Dade County area businesses, large or small to accomplish their goals to arrive safely to the destinations. Being hands on, Mike will visit the city of Sunny Isles Beach Parks and Recreation Department office, meet with the management personnel and staff, to better understand the City's travel needs, and then implement the changes needed to our operations procedures in order to provide excellent service every trip. Mike also is a member of the Bus Industry Safety Council,the regulatory advisory portion of the American Bus Association and a board member of the Hispanic Motorcoach Council. About Andy and Laurie Bardar Since 1998, Corporate Coaches has been operated by Andy and Laurie Bardar.The team supporting this family has been much the same, since the average team member's length of employment is 8 years or more. Mr. Bardar oversees the Safety, and Maintenance Department. The maintenance of NON-DOT essential parts are done by Mathias (Mickey) Sitner and his team. This includes daily inspections on vehicles, following the guidelines set forth by the FMCSA. Our fleet manager, Mathias (Mickey) Sitner, using our dispatch and maintenance software, coordinates scheduled maintenance and inspections. The Manager Plus software, records inspections, repairs, work tickets and parts installed per vehicle. The maintenance team also is responsible for the cleanliness of the fleet. This includes daily washing and dumping of bathrooms. For this, we have a staff of eight, to take care of our 85 vehicles. The detailing shop works 7 days a week, and goes thru each vehicle inside and out. Mr. Bardar personally looks over the daily schedule and assigns the vehices and drivers based on his knowledge of each of the clients and their needs. Once the schedule is set, the Operations team takes over. Mrs. Bardar sits at the head of the Operational Control Center, with her staff. The team is made up full time employees. The Operations manager, dispatcher, administrative assistant, and sales/reservationists report to Mrs. Bardar on a daily basis. We share one main email address (corporatecoaches@aol.com) to have a team of eyes constantly checking all email correspondence, since 100% of our reservations requests are sent via email. Any member of the Operations team at any given time will know what is going on with any particular job, since everyone in the office has access to the same information. Corporate Coaches Inc. ) 4500 South State Road 7 I Ft. Lauderdale Fl. 33314 Tel. 954.452.7771 I 954.430.7559 ) www.CorporateCoachesFla.com Page 8 of 35