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CO R PO RATECOACHES Florida's Leading Transportation Provider TAB 11- ADDITIONAL INFORMATION I DOCUMENTS Maintenance Program At Corporate Coaches we follow OEM suggested maintenance intervals. When the maintenance procedure was written, it was done by a team that included the maintenance supervisor, representatives of the Bus manufacturers, and the Safety Department heads.This combination ensures our maintenance procedure is in compliance with Federal Motor Carrier Safety Administration (FMSCA), and meets or exceeds the standards set forth by the Florida Department of Transportation (FDOT). We participate in a tailored made maintenance program performed by ABC Companies in Orlando Fl. We were the pilot operator for this program, which was developed by the Manufacturer, Distributor and operator of Van Hool Buses. Basically ABC Companies tracks the suggested manufacturer preventative maintenance items, reports to the operator and schedules the PM for replacement of parts and service.All vehicles are in a database and our fleet manager inputs weekly the vehicles mileage, which will trigger the next step of scheduling service. ABC Companies will call and email us daily until we perform the service. Because our vehicles years, and models are so close together, we will replace suggested parts, and buy the same part for the other models with similar age/mileage, keep in stock on the bus, or if it's a small part, replace it before it breaks. This has reduced significantly our number of roadside breakdowns. This program and our company were featured in the June issue of BusRide magazine, a National Trade publication. Our Maintenance Program was be submitted for approval by the Department of Defense (DOD), and National Collegiate Athletic Association (NCAA), after passing a rigorous audit and inspection process. Our motor coaches are put through an in-depth Preventive Maintenance (P.M.) every 15,000 miles, while our mini buses have an 8,000 mile interval and vans follow a 5,000 OEM mileage program, at the manufacturer's service center. During this P.M. vehicles are lifted and technicians check vital parts of each vehicle to ensure safety and longevity to the Vehicle. After the under carriage is inspected,we follow a checklist to make sure components are not missed. An example of items inspected are,Tire tread and condition, brakes, driveline components, suspension and steering, electrical/charging system, check or change fluids, along with lights. Once the vehicle has passed the Under Carriage inspection, it is inspected by two teams, one mechanical, and one electrical.The mechanical team, following a check list, goes through the engine compartment, inspecting such items as hoses, belts, testing for engine vibrations, inspecting with sound equipment the engine pulleys, and much more. The electrical team goes thru the computer looking for error codes,to thoroughly investigate what caused that code. Technicians are not allowed to just clear the codes, they must document and sign their names next to the action performed to clear that code.The interior also gets checked for Video, heat and A/C while checking seating operations. Corporate Coaches Inc. I 4500 South State Road 7 I Ft. Lauderdale Fl. 33314 Tel. 954.452.7771 I 954.430.7559 I www.CorporateCoachesFla.com Page 29 of 35