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Stephanie R. Chen 1821 Nowell Avenue, Rowland Heights, California 91748 (951) 533-5153 (Cell) stephanie.r.chen@icloud.com ® Objective: To obtain a position in Human Resources,providing an opportunity to make a strong contribution by utilizing and expanding upon related education,skills,experiences and capabilities. Core Strengths: • Over 10 years working in a professional office setting • Creative problem solver • Outstanding communication skills • Developed listening skills • Outstanding at follow-through • Dedicated team player • Type 50+WPM,12528 kph data entry(10-key),Knowledge of MS Office 365(including Excel,Word,and PowerPoint),and Mac OS Education: • Western Governors University,Utah Bachelor of Science,Human Resources Management,in progress • California State University,Fullerton Preliminary Multiple Subjects Credential,earned December 2007 • California State University,Fullerton Bachelor of Science,Child and Adolescent Development,earned January 2007 • Mount San Antonio College Associates of Arts,Liberal Arts,earned December 2004 Work Experience: -IntelliTime Systems Corporation April 2014-present Software Trainer Santa Ana,California • Understand the company's software to a highly technical degree • 50-75%travel to meet and train with client project managers and client staff ® • Prepare training materials and system documentation • Provide world class support for the software in response to customer calls and e-mails -Sylvan Learning Center November 2011-April 2014 Center Director Rancho Cucamonga,California • Manage day-to-day operations of the center and monitor and track center metrics • Hiring and reviewing of part-time staff • Utilizing the sales process and maintaining a monthly accounts receivable list • Curriculum delivery and maximization • Marketing through maintenance of social media franchise pages and building collaborative relationships with schools • Assist Executive Director with quality assurance of all franchise centers through evaluations and ongoing training of part-time and full- time staff • Design and implement staff trainings including writing and publishing training manuals • Providing professional and developmental coaching to struggling staff members -Sylvan Learning Center August 2008-November 2011 Director of Education Claremont,California • Champion the Sylvan curriculum • Manage and ensure quality of programs,educational standards,and staff • Helped center to grow through marketing in the community • Conduct ongoing conferences with parents and teachers -Sylvan Learning Center April 2006-August 2008 Center Instructor/Lead Instructor Diamond Bar/Chino Hills,California • Taught Sylvan programs in a small group setting ® • Supervised and interacted with students as they worked Evaluated student performance and reported to Director of Education