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i <br /> B 0 GIC <br /> TimeClock Plus SERVICE LEVEL AGREEMENT <br /> ® • Severity 2 incidents acknowledged in 30 minutes and DMI will begin resolution <br /> ® activities within 4 hours. <br /> • Severity 3 incidents acknowledged in 60 minutes and DM1 will begin resolution <br /> activities within 1 business day. <br /> ® MAXIMUM PERFORMANCE CREDITS <br /> ® Notwithstanding the foregoing, the aggregate maximum number of Performance Credits to be issued by <br /> DMI to User for events that occur in a single calendar month shall not exceed the User's normal monthly <br /> • fee. <br /> ® 5 NOTICE <br /> Notices sent pursuant to the terms of this Service Level Agreement may be sent in writing by e-mail or by <br /> • post. Notices sent by post will be deemed given as of: (i)the day of delivery if delivered by hand; (ii)the <br /> e day they are delivered by an internationally recognized express delivery service(such as Federal <br /> Express, UPS or DHL); or (iii)the day they are delivered by certified prepaid mail (return receipt <br /> e requested), in each case addressed as set forth below. <br /> ® Notices to DMI: Notices to User: <br /> • 1 Time Clock Drive [Address] <br /> 0 Attn: Ernie Nabors/COO Attn: [ 1 <br /> Email: ernie.nabors@timeclockplus.com Email: [ <br /> O <br /> 6 SUSPENSION <br /> If DMI is materially hampered in fully performing hereunder for any reason outside of DMI's reasonable <br /> control including without limitation any Force Majeure Event (all of which events are herein called <br /> ® "Disability") User may suspend use of the Services and its obligations to make subscription fee payments <br /> ® to DMI during the period of such Disability. <br /> ® DATA MANAGEMENT, INC. <br /> B By: By: <br /> ® Name: Name: <br /> ® Title: Title: <br /> 6 <br /> • <br /> O <br /> 6 <br />