Laserfiche WebLink
4 KRONOS° <br /> • <br /> ® • Three-minute how-to simulations: Quick and easy demonstrations of common tasks that provide ef- <br /> fective training on skills reinforcement. <br /> • Job aids: Handy, printable reference sheets with step-by-step instructions for performing common <br /> tasks and that supplement and support employee training to help ensure optimized system adoption. <br /> • Sandboxes with Exercises (available in 2014): Available for Administrators, these tools ler users prac- <br /> tice performing tasks in a training database. Users can follow steps in the exercises document and <br /> perform specific tasks in a training database to which they have temporary access. <br /> Accessed directly from the Workforce Ready interface, My Learning is an ideal resource for: <br /> • On-boarding new hires without pulling other staff from their tasks <br /> • Assisting employees who transition to management roles <br /> • Delivering a skills refresher on a particular application or feature set <br /> • Staling up-to-date on product enhancements <br /> • Reducing support calls <br /> For more information visit: <br /> http://edwebl.kronos.com/education/wfr/WorkforceReadvMvLeamingContentCatalog.pdf <br /> Technical Support <br /> Our hours of operation for Workforce Ready support are: <br /> Monday-Friday: 8:00am - 8:00pm EST <br /> Our Standard Support Plan is designed to help you stay current with product news,industry trends, and <br /> software and legislative updates. In addition,it provides access to the tools and comprehensive infor- <br /> mation you need to diagnose and resolve issues—quickly and efficiently—so You can optimize <br /> productivin-and realize greater value from your Kronos investment. <br /> With the Standard Support Plan,your organization receives: <br /> • Coverage during the following hours: 8:00 a.m.–8:00 p.m. EST Monday through Friday <br /> • Unlimited case (incident) generation and management <br /> • Case escalation, resolution, and confirmation <br /> • Proactive emails and news messaging <br /> • Online access via the customer portal to: <br /> o eCase:web-based case logging and tracking <br /> o Comprehensive, searchable knowledge base <br /> o Customer forums <br /> o System documentation <br /> o Technical tips <br /> ® Kronos Incorporated Proposal in response to Attachment D–Training and Technical Support Details <br /> City of Sunny Isles Beach Employee Time and Attendance System Page 16 <br /> May 11.2016 RFP No.16-04-03 <br />