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Attachment A <br /> 19.2 <br /> Kronos does not track this type of information specifically to address why contract are terminated or <br /> non renewed. In addition,given the type of services provided Kronos terms and conditions usually <br /> include annual support renewal and periodic implementation project.Customers can for any reason <br /> decide to decline the renewal of the support services or terminate a specific project, including <br /> termination for convenience. Kronos does not maintain records of the reasons of Customer's decisions. <br /> 19.3 <br /> Like most major corporations, Kronos has received occasional bid protest in the past five years usually <br /> from competitors.Kronos handles these in the ordinary course of business. <br />