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0 "-- \ PHONE 704.377.1755 FAX 704.377.3155 WEB parkinc.com <br /> ADDRESS 1415 South Church Street I Suite T I Charlotte I North Carolina 128203 <br /> Q <br /> Q '- <br /> PARK INC <br /> Q <br /> Q EXECUTIVE SUMMARY <br /> Q Park Inc is pleased to submit this proposal to provide crossing guard services for the City of Sunny Isles <br /> 0 Beach. Park Inc specializes in providing highly customized crossing guard, traffic controlling, parking <br /> garage, surface lot, shuttle, and valet parking services to its customers. We currently maintain service <br /> 0 contracts at more than 75 locations in 20 states, staffed by <br /> Q more than 400 dedicated employees. Our Mission <br /> O Be the most sought after operation in the <br /> cities we service, both by client <br /> O We are qualified and ready to help the City of Sunny Isles establishments and by people who want to <br /> work in the services industry. Secondly, <br /> Beach address three essential needs: become a national model of exceptional <br /> Qcrossing guard services. Finally, establish a <br /> strong, successful presence in cities where <br /> Q • Provide exceptional customer service and sound we choose to do business. <br /> O crossing guard operations on a day-to-day basis. Our Strategy <br /> • Assure smooth, successful execution of two important Engrain the service ethic in our people. <br /> OStress professionalism at all levels. Give our <br /> transitions: 1) the addition of a new crossing guard employees the means to work smarter and <br /> Q provider, and 2) maintenance of accessible, efficient more effectively. Reward their good work <br /> with bonuses and career growth <br /> Q crossing guard services for the public. opportunities. Use our experience to <br /> continually adapt and improve our <br /> Q • Eliminate the workload with regard to crossing guard performance. Formalize and strengthen our <br /> management for the staff of the City of Sunny Isles internal communication so that every <br /> Q Beach. employee understands and contributes to our <br /> mission. <br /> 0 Our Commitments <br /> • <br /> Q Park Inc is distinguished by exceptional attention to Total customer focus. Customize our <br /> services to the precise needs of our <br /> customer service and operational detail. We maintain this client establishments <br /> Q <br /> distinction by rigorous standards of recruiting, hiring, Unparalleled service. Make every guest <br /> feel great about facilities where we <br /> Qtraining, evaluation, and employee motivation. provide services <br /> Q • Excellent employees. Recruit, train, and <br /> Park Inc also has an advantage in its relative small size in support the best people. Reward hard <br /> Q the crossing guard services industry. We have the flexibility, work, smart work, and loyalty. Stress <br /> professionalism. <br /> Q responsiveness, and energy that are characteristic of a • Operational excellence. Provide good <br /> successful young company. This translates into more value to our customers and their publics; <br /> strive to be accident free <br /> Qintensive and hands-on customer service. • Smart growth. Grow aggressively but <br /> always maintain quality service. <br /> 0 <br /> 0 <br /> 0 <br /> Q <br /> 0 <br />