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<br />Cisco - SMARTnet/SMARTnet Onsite <br /> <br />Page 1 of6 <br /> <br /> <br /> <br />....:.!*....... <br />~: , '~ <br /> <br /> <br />I~nglish <br /> <br />..' 1IIIII................"'.1i!....".\iIii!....)lliT.. <br />~,., __~y__ (~~,'~, _,:: ii, <br /> <br />Data Sheet <br /> <br />SMARTnet and SMARTnet Onsite <br /> <br />, <br /> <br />Executive Summary <br /> <br />SMARTnet and SMARTnet Onsite provide enhancement and maintenance support resources during the <br />operational lifetime of your Cisco networking device. <br /> <br />SMARTnet augments the resources of your operations staff; it provides them with access to a wealth of <br />expertise, both on line and via telephone, the ability to refresh their system software at will, and a range <br />of hardware advance replacement options. SMARTnet Onsite provides all SMARTnet services and <br />complements the hardware advance replacement feature by adding the services of a field engineer <br />(critical for those locations where staffing is insufficient or unavailable to perform parts replacement <br />activities). <br /> <br />The value of any networking device can be reduced to two simple criteria: availability and performance. <br />As networks have become the backbone of business, the importance of these two factors has increased <br />dramatically. And you are now responsible not only for keeping that network up and running at a <br />reasonable and predictable cost but also increasing productivity throughout the company, increasing the <br />quality of services delivered to your customers. <br /> <br />SMARTnet and SMARTnet Onsite provide both remote support and onsite parts service, augmenting <br />your staffs ability to maintain and operate your device, and ensuring that your device performs at its <br />highest possible levels of performance and longevity. SMARTnet features include: <br /> <br />~ Operating system software refresh on demand <br /> <br />KS 24 x 7 x 365 access to Cisco.com, the highest rated online support in the industry <br /> <br />KS 24 x 7 x 365 access to highly skilled networking technology personnel; successful support of over <br />3 million devices worldwide <br /> <br />KS Advance parts replacement in as little as two hours (depending upon the delivery option selected) <br /> <br />KS Onsite field engineer in as little as two hours (SMARTnet Onsite only; depending upon the <br />delivery option selected) <br /> <br />Devices covered by these programs: <br /> <br />KS Operate at highest levels of availability and performance <br /> <br />Exhibit "B" <br /> <br />http://www.cisco.com/warp/public/ cc/serv/m <br /> <br />4/1 0/2002 <br />