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<br />EXHIBIT C <br />STANDARD SOFTWARE MAINTENANCE AGREEMENT <br /> <br />This Standard Software Maintenance Agreement (SSMA) between New World Systems Corporation (New World) <br />and City of Sunny Isles Beach, Florida (Customer) sets forth the standard software maintenance support services <br />provided by New World. <br /> <br />I. Service Period <br /> <br />This SSMA shall remain in effect for a period of five (5) years beginning on the 121 st day after the installation of <br />the Licensed Standard Software to Customer (the start date) and ending on the same calendar date five (5) years <br />after the start date. Upon software delivery, Licensed Standard Software installation shall not be delayed more than <br />30 days from computer's availability for use. <br /> <br />2. Services Included <br /> <br />The following services or features are available under this SSMA: <br /> <br />(a) Upgrades, including new releases, to the Licensed Standard Software (prior releases of Licensed Standard <br />Software application packages are supported no longer than nine (9) months after a new release is <br />announced by New World); <br />(b) Temporary fixes to Licensed Standard Software (see paragraph 6 below); <br />(c) Revisions to Licensed Documentation; <br />(d) Reasonable telephone support for Licensed Standard Software on Monday through Friday from 8:00 a.m. <br />to 8:00 p.m. (Eastern Time Zone); and <br />(e) Invitation to and participation in user group meetings. <br /> <br />Items a, b, and c above will be distributed to Customer on magnetic media or other means, as appropriate. After <br />installation, Customer shall return any magnetic media to New World. <br /> <br />Additional support services are available as requested by Customer using the then-current hourly rates or applicable <br />fees. Exhibit B has a description of support services available. <br /> <br />3. Maintenance for Modified Licensed Standard Software and Custom Software <br /> <br />Customer is advised that if it requests or makes changes or modifications to the Licensed Standard Software. <br />these changes or modifications (no matter who makes them) make the modified Licensed Standard Software <br />more difficult to maintain. If New World agrees to provide maintenance support for Custom Software or Licensed <br />Standard Software modified at Customer's request, or for prior release of New World's software, then the additional <br />New World maintenance or support services provided shall be billed at the then-current Exhibit B hourly fees plus <br />reasonable expenses. <br /> <br />4. Billing <br /> <br />Maintenance costs will be billed annually, beginning on the 121 st day after installation of the Licensed Standard <br />Software and on the same day each year thereafter for the term of the SSMA. (Any Exhibit B support or service <br />hours and travel costs incurred are billed weekly for the previous calendar week.) <br /> <br />CONFIDENTIAL <br /> <br />(Rev S.L.&SA 11199) <br /> <br />City of Sunny Isles Beach, FL <br />