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<br />City of Sunny Isles Beach <br /> <br /> <br />Data and IPT Voice Solution <br /> <br />Performance Analvsis and Final System Cutover <br /> <br />· Analyze system performance and quality <br />· Assist in transition from legacy system <br />· Provide final documentation of installed systems <br /> <br />3. Knowledge Transfer <br /> <br />CTI will provide training for all end-users and (2-3) administrators of the Cisco IP <br />Telephones under the following format. <br /> <br />Location Audience Curriculum Length <br />Corporate (approx.175) End CIPT Phone functionality and 3 Days. 3/4 classes <br /> Users features per day; 10 -1 hour <br /> classes of 15-20 <br /> users <br />Corporate (1-2) LT. Introduction to Administration 1 - 4 hour class for <br /> Administrators of Cisco Call Manager and server admin. <br /> Unity Unified Messaging 1 - 4 hour class for <br /> network admin. <br /> <br />4. Project Management <br /> <br />· Provide a single point of contact for all project support issues within the scope <br />of this project. Such person shall have the authority to remotely act on all CTI <br />aspects of the Services. <br />· Participate in regularly scheduled Customer project meetings. <br />· Develop, deliver and present the network design for formal review and <br />acceptance. <br />· Deliver the site survey reports, site readiness recommendations,.. and <br />equipment configurations. <br />· Conduct Project Kick-Off Meetings and work with City Of Sunny Isles Beach <br />I.T. to derive all necessary information and designs for IP Telephony <br />configuration. <br />· Act as the management contact focal point for project scheduling, <br />coordination, change control, escalation, staging, installation and acceptance <br />activities for the Cll implementation team effort under this SOW. <br />· Communicate with Service Provider(s) on circuit turn-up schedule and any <br />circuit issues. <br />· Jointly develop milestones and the detailed project schedule with Customer. <br /> <br />Page 9 <br /> <br />Use or disclosure of thi. i'1formation and data is subject to the restrictions found on the title page of this document. <br />