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Cisco IP Communications solutions can also reduce network administration costs by improving the productivity of network support staff. Cray Inc. increased its productivity by 33 percent just by converging its network. The Ministry of Social Development in New Zealand added 2500 users without increasing the size of its net- work staff. Savings in moves, adds, and changes can save a typical enterprise $105 per move. The State University of New York (SUNY) at Cortland is saving approximately 750 hours per year in staff time and $100,000 per year in expenses by being able to do its own moves, adds and changes for phones and voice mailboxes. The Polish Border Guard has seen more than 800 employees become able to be shifted from routine network maintenance to new roles, saving them considerable costs. I The enhanced mobility features of a converged network allow customer contact agents to be located at remote sites. This setup can reduce overall labor costs and increase employee quality by allowing organizations to recruit on a regional, national, or even international basis, rather than within one market. This can have a positive impact on customer satisfaction--organizations can establish contact centers in other countries and route customers to agents that speak their native languages. Texas Health and Human Services was able to unify 25 disparate call centers into a virtual customer interaction network with their new Texas 2-1-1 initiative, and is saving $400,000 per year over the cost of a traditional call-center application, as well as being able to save additional money (and improve customer satisfaction) by reducing the need for full-time multilingual staff at all 25 facilities. Samsung Life Insurance in Korea has seen a 20 percent reduction in operational costs and a 20 percent increase in agent productivity, as well as increased customer and employee satisfaction, and the ability to easily handle more than three times its normal call volume. Additionally, increased mobility enables organizations like NFL Films-who often need to rapidly deploy mobile offices with the same capabilities as the headquarters location-to do so e;:l<ily, cost-effectively, and with no loss of function. NFL Films has been able to cut its virtual office "go live" time at the Super Bowl in half, due to the Cisco IP Communications solution. Although unified messaging technology has existed for more than five years-demonstrating tangible productivity benefits along the way-it is still a relatively undiscovered technology. A converged network provides the necessary platform to make unified messaging a reality for many organizations. Employees can easily access their e-mail, voice, and fax messages from wherever they are, and can respond to time-sensitive items quickly. A study done by The Radicati Group, Inc. found that unified messaging systems generate 25 to 40 minutes of additional productivity per employee per day and can reduce IT support and administrative costs up to 70 percent. NFL Films estimates that unified messaging is saving their workers roughly an hour per day by eliminating all of the steps previously required to access messages. Ingersoll-Rand has also seen dramatic productivity gains and business process improvements as a result of unified messaging, and speculates that if company users were asked now if they could do their jobs without the technology, that the majority of them would say no. A converged network puts the power of videoconferencing and video telephony into everyone's hands by providing companies with a more cost-effective model that is also easy to deploy. The primary benefit of videoconferencing and video telephony-in which video is simply parr of every phone call-is its ability to save on travel costs, minimize downtime due to travel, and provide a richer, real-time, face-to-face form of communication between people at different locations. Minnesota Rubber has saved the costs of nine channels of video on ISDN by deploying video on its data network. The company has seen its video quality improve, and has seen a positive impact on its overall communications and productivity. IP Communications enables employees to be as productive out of the office as they are when in the office. Solutions like IP telephony, unified messaging, customer contact, and IP video provide an ideal foundation to support today's increasingly mobile workforce. This is especially important for salespeople, executives, consultants, telecommuters, and computer technicians who spend much of their time away from their offices, but still need access to the same network capabilities and applications regardless of location. For more examples of customers using Cisco IP Communications solutions, visit: http://www.cisco.com/en/US/netsol/ns340/ns394/nsI65/net\\.orkin!LSolutions_cllstomer_sllccess_stories_list.htm] and http://newstO,ull.cisco.com/dlls/innovarorsNoIP find ex. htm I 16