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<br />cn 119-030205 <br /> <br /> ervlce .2reement <br />CUSTOMER INFORMATION CTI Job IP: IT Support Outsourcin2 <br />Company Name Name and Title of Person Requesting Service <br />City of Sunny Isles Beach Derrick Arias <br />Address Email Address <br /> darias(a),sibfl.net <br />City, State and Zip Phone/Fax I Authorizing PO <br />Sunny Isles, FI 305-947-0606 <br />DESCRIPTION OF SERVICES <br />CUstomer ligreesthat the following services comprise the complete set of services authorized to be performed as part of this effort. Additional sheets <br />mavbe attached if necessary, . Additional work will require additional written authorization from the Customer. <br />CTI will provide general support for City of Sunny Isles for all network support issues. The purpose of the Service <br />Agreement is to provide the dedicated resource to handle all IT support issues for the City of Sunny Isles for <br />approximate 2 months. This service agreement will provide a dedicated resource to the City of Sunny Isles to handle <br />the day-to-day IT support. These matters should include, but not limited to the following types of technology: <br />CTI can provide the following services to the Customer. <br />1. Configuration Services <br />2. Network management administration <br />3. Cisco IP telephony support, including voice mail <br />4. Network PC's and servers <br />5. Network infrastructure support <br />6. Help desk support for City employees <br />City of Sunny Isles and CTI agree that the number of hours for this agreement will be approved of for payment by <br />City of Sunny Isles without additional approval. cn will provide a resource to begin as instructed by City of Sunny <br />Isles, with one week (5 business days) notice. <br />City of Sunny requested cn to provide services from 9am to 3pm Monday through Friday. <br />Discounted billing rates per state contract (discount is actually greater than state contract pricing) <br />Normal Hours are 8am to 6pm at the rate of$125.00/hour- <br />After Hours are from 6pm to 12am at the rate of$150.00/hour- <br /> . <br />181 Upon completion of the hours identified in this Specification <br />o Other (specify): <br /> <br />Coleman Technologies Inc. <br />S A <br /> <br />~ <br />'IIiF <br /> <br />5200 NW 33'd Ave, Suite 103 - Ft. Lauderdale, FL 33309 - Phone: (954) 735-4123- Fax: (954) 735-4522 <br />ThIS information /s confident/al or proprietary to eTl and may not be used or disclosed WIthout prIOr wrllten pemllssion <br /> <br />SIB <br />