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<br />The School District of Lee County, Florida - RFP# 6211 <br />Document Imaging System <br /> <br />. August5, 2004 <br /> <br />Sometimes data files or screen shots are collected by the client, ftp'd to R&S, and reviewed by R&S; data <br />files are used to analyze the resident system and replicate technical support events <br /> <br />If required, R&S technical support engineer will notify LaserFiche of event with details, client software <br />versions, and screen shots until event is resolved Event will stay marked as 'open' in the 'Status' field in <br />the R&S technical support database This allows the R&S support engineers to easily search the <br />database for events marked as 'open' <br /> <br />R&S Integrated Products and Services, Inc. <br /> <br />Page 93 <br /> <br />t <br /> <br />, ~ ,",,' .,,~. ..~_., ;.or ",.,' ..': .,_,.."'<..,.,.._---.-~-...,.. ',',",.._",~.,...-."",.,'.'~ uV '"~~",,,"-.-.,.--":".- .-.".... <br />