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<br />City of Sunny Isles Beach <br /> <br />18070 Collins Avenue, Sunny Isles Beach, Florida 33 160 <br />(305) 947-0606 phone (305) 949-3113 Fax <br /> <br />4.6 Customer is responsible for providing one or more qualified System Administrators as <br />described in Section 5. At least one of these System Administrators must be available at <br />all times. <br /> <br />4.7 Customer is responsible to support and maintain all system software. Customer shall <br />NOT upgrade the operating system or third pat1y software identified as integral to the <br />operation of SunGard's Licensed Programs without approval from SunGard. <br /> <br />SECTION 5 <br />SYSTEM ADMINISTRATOR REQUIREMENTS <br /> <br />5.1 Each System Administrator must be certified by SunGard by completing the following: <br /> <br />a. Operating System training by either SunGard or by a celiified Microsoft training <br />organization. This course work must include Administrating Windows 2000 Workstation, <br />Administrating Windows 2000 Server, Windows SQL Administration (or the most <br />current version supported by SunGard at the time of installation) and other courses <br />determined at the installation planning session based on the experience of the individuals. <br />b. SunGard's application administration and code file course for each Licensed Program. <br />c. SunGard's application training courses for each Licensed Program. <br /> <br />5.2 Each System Administrator must meet with a SunGard Project Manager to review and <br />sign on each of SunGard's "Licensed Program(s) and/or Services Delivered" list. <br /> <br />5.3 Each System Administrator must be identified in an Attachment I properly signed by <br />both Customer and SunGard, as may be amended from time to time by the Customer. <br /> <br />5A Each System Administrator must be qualified to address, without the aid of SunGard, all <br />problems relating to any hardware, software or operating system not directly associated <br />with the Licensed Program(s). <br /> <br />5.5 Calls received by anyone not identified in an Attachment 1 are not covered by this <br />Agreement and are therefore subject to hourly fees, and are not subject to minimum <br />Response Time, unless Attachment 1 was previously amended by the Customer to <br />include the new caller's name. <br /> <br />5.6 Each System Administrator must attend all ofSunGard's Licensed Program training. <br /> <br />SECTION 6 <br />FEES AND CHARGES <br /> <br />6.1 Customer shall pay SunGard its fees and charges based on a Fee Schedule approved by <br />the Customer and attached hereto as Schedule "A". Additional Licensed Programs may <br />be added to this Agreement by the Schedules, with the consent and approval of Customer. <br /> <br />7 <br /> <br />C0506-45-2 SunGard Licensed Program(s) Support Consultant Agreement <br /> <br />SIB <br />