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<br />- <br /> <br />- <br /> <br />S.~IIJ of FIGl'id<'l <br />S:ate Techn~cm Oflic.<'! <br />'''\'1rol~~~ O~la Scrliccs <br />-.. ... <br />[I CCo1t~C10' mugt provide all aPJ:"icablE> modal'll ~()nl'larc Md <br />[;{lnU n~ousry llpdate the mol'-em softwllrl>' remctel~ through the <br />"irel~ ,,,,lwufk to the latC<lt revision llva<labll>' from th" rrodam <br />manufaclu,..,r. <br />10 COIltf'l'ofor shall d"livar the modam tD the int!lgr~l()r (I'IB~OS) forthe <br />Cm-l.lSer dlstributi01l. <br /> <br />11 CentradDr mu"l ~rovidc !rult 111e cyn"mic I P addre~g ""hem" or <br />~Iutinn mu.t hE> capable of a..,;'gning a pOlrtlcurar user.grou p to a <br />~pcdic IP address range or pool. <br /> <br />12 (;DnlradCf must fvm i;h d~n.amicalll' CcnflgLlfable publicly IOU l<1b1e <br />IP ad-dress cal'lile-S a~ rD~ ull'()d by the Slate Technology OffiCE> or <br />SUNCOM eligible custom..,. <br /> <br />1.3 CunlfaClC<'s wireless netn'(lr1< ~olutiQ() must pmvida an opliun or <br />suppl~i"'il cr blocki 119 ene-user Internet a=ss bagad on the <br />modem's IP addrllGs. <br />1 ~ Canlraclor musl "n~UIu 111<11 <'III equipment and facilities are <br />compliant ,.,;!h assodatad wi ral,,~S d<1l<l s~U:ms, and indu~lry <br />standards, and "II other am;licabl" raquirem""ls. <br /> <br />15 Contractor must I>'mplay!he curranl caw management (helpde'lk) <br />.~~lum in use by the Slate Technolo9l' OF!ioe far an~ issuas <br />a~""rJ"tad ,.th the &BrviaJs orrcl'Ccl_ ihls Includes any fUr>ctiOM <br />available in tM Enterpris" Techoology SarvialS DDsk (ET8D) aM <br />any proG8SSCS (cqulred for escallllioo Ilr issu". tD be rB&<llved. AJl~ <br />integralion Dr cost aswciated wilh s<lld u1iliz~tion ""';11 bl>' the <br />respon$ibility [}f the Sarv;ca Pmviuar(s). <br /> <br />16 Con{rac1or shall p.:O'o'ida helpde6k support to all wi rolcss data <br />wstolllOr'S continuousl)' 24~7x3(l5 (2~ hcurs per-<Jay, 7 days por- <br />we"k, 385 days par-ya"r} fCH' tile life of the oon1ract, <br /> <br />17 Con(racllJr me'sl pro\'1de J centlllli.ed trouble r"'i'crting and <br />mair.lenanc.e systam (Col\lraClor's NCC) that is SUlffec! 24 hours a <br />da)', seven daN .. ",eek, 365 days par )'C~r. <br /> <br />18 Contr<>clor mu.t w~rrant (Ml all wor!< nerfr.rmed oomplies with <br />r.u"1omary, reasonable, and prudent standards of cere in <br />a=r<:!a",=", with the industry and must pcrf<lI'm ar.y and all services <br />d\J~ll'()d h<Jrcln in a prores~ion,,1 manner_ <br /> <br />19 CUlllroc1oi musl be C!ln:3ble or ,,,osivir'{l art-lim. CSAS ,.,.il11irl 30 <br />dAYS Or !he effac4;".. dal(l of the contract, <br /> <br />o::i,"~I"2-JA <br />P'.:JJ.:';ll :.Jn~ <br /> <br />co~ I Ro~.cT rCi1lt_1RE_=.8S DATA S=F;'''lr:E::i- <br />